Ayana Smith
Summary
Focused hard working individual that is dedicated to maximizing satisfaction while providing great customer service . Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
11
11
years of professional experience
Work History
Master Cosmetologist
Kutz-n-Kurlz Salon & Barbershop
01.2017 - Current
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills..
- Demonstrated high level of customer service to increase retention and satisfaction.
1st Assistant Manager
Cato Fashions
01.2020 - 05.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address any discrepancies.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Sales Associate
Bealls
08.2019 - 03.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Assistant Manager
Things Remembered
03.2014 - 02.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels to LP satisfaction.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Durham School of The Arts
Durham, NC05-2004
Skills
- Punctuality and reliability
- Decision-making
- Time management
- Positive and professional
Timeline
1st Assistant Manager
Cato Fashions
01.2020 - 05.2024
Team Sales Associate
Bealls
08.2019 - 03.2020
Master Cosmetologist
Kutz-n-Kurlz Salon & Barbershop
01.2017 - Current
Assistant Manager
Things Remembered
03.2014 - 02.2019
High School Diploma -
Durham School of The Arts
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