Ayana Wilson
Indianapolis,IN
Summary
Accomplished Retail Banker and Server with a proven track record at Lake City Bank, adept in cash handling and consumer banking, coupled with exceptional customer service skills. Enhanced service quality through efficient problem-solving and training, contributing to significant improvements in customer satisfaction. Expert in banking software with a focus on financial product sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Banker
Lake City Bank
Carmel , IN
08.2024 - Current
- Created detailed account summaries for each client outlining their current financial status.
- Performed teller duties such as cashing checks, accepting deposits and payments, processing money orders and travelers' checks.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Attended regular staff meetings in order to stay abreast of changes in banking regulations.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
Server
Another Broken Egg Cafe
Indianapolis, IN
01.2023 - 08.2024
- Prepared checks, itemizing total meal costs and taxes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees on restaurant procedures and plating techniques.
- Implemented feedback from customers to improve service quality and menu offerings.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Some College (No Degree) - Business And Finance
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Cash handling
- Banking software
- Branch operations
- Vault teller operations
- Consumer banking
- Financial product sales
Certification
- Licensed Notary
- Liquor License
- Trained and qualified in many state banking regulations
References
References available upon request.
Timeline
Retail Banker
Lake City Bank
08.2024 - Current
Server
Another Broken Egg Cafe
01.2023 - 08.2024
Some College (No Degree) - Business And Finance
Ivy Tech Community College of Indiana