AYANDA GAMEDZE
Fort Lauderdale,FL
Summary
Customer-focused Sales and Customer Service Professional experienced in telecommunications, healthcare, retail, fitness, and management. Exceeded sales goals and resolved customer concerns while building lasting client relationships. Dedicated to maintaining customer satisfaction and contributing to company success through strong rapport and partnership cultivation.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Sales Representative
Xfinity
Fort Lauderdale
11.2025 - Current
- Exceeded monthly sales goals through consultative selling to meet customer needs.
- Recommended tailored internet, mobile, TV, and home security solutions to enhance customer satisfaction.
- Educated customers on promotions and pricing to facilitate informed purchasing decisions.
- Resolved customer inquiries and complaints in a timely manner.
- Resolve concerns while maintaining excellent customer satisfaction.
- Process activations, upgrades, billing, and account changes.
- Trained new employees on sales techniques and product knowledge.
- Monitored environments to detect and address security risks. to properly handle situations.
Member Service Representative
Crunch Fitness
Fort Lauderdale, Florida
11.2024 - 10.2025
- Welcomed members and provided exceptional front desk service to enhance member experience.
- Handled memberships, billing, account updates, and cancellations to ensure accurate account management.
- Resolved escalations and promoted club services to foster member satisfaction and retention.
- Maintain member records and support daily club operations.
Store Manager/Lash & Nail Technician
Regal You Esihle Day Spa
Johannesburg, ZA
08.2019 - 01.2022
- Coordinated daily operations, scheduling, inventory, and appointments to ensure seamless service.
- Managed daily operations, scheduling, inventory, and appointments.
- Delivered customized beauty services and trained new staff.
- Maintained sanitation standards and built long-term client relationships.
- Led staff training initiatives to improve service quality and team efficiency.
- Managed inventory to ensure product availability and uphold quality standards.
Member Service Representative
Humana Health Insurance (Teleperformance)
09.2018 - 08.2019
- Guided members through benefits, eligibility, claims, billing, and coverage to enhance their understanding and satisfaction.
- Assisted members with account inquiries and membership changes.
- Handled member feedback and resolved issues promptly.
- Resolved complex issues and consistently met quality standards.
- Protected confidential information while maintaining HIPAA compliance.
- Used multiple systems to document customer interactions accurately.
- Addressed member feedback and resolved issues efficiently to improve overall member experience.
Retail Stock Associate
Hollister Co.
05.2017 - 05.2018
- Maintained inventory accuracy, replenished merchandise, and provided customer assistance.
- Stocked shelves with merchandise and organized products for easy access.
- Stocked merchandise on shelves and ensured products were organized.
- Assisted customers with inquiries and guided them through store layout.
Temporary Administrative Assistant
Miami Dade College
01.2017 - 04.2017
- Handled office communications and scheduled appointments for faculty and staff to improve workflow.
- Managed filing, scheduling, invoicing, and phone support to streamline office administration.
- Coordinated events and meetings, ensuring seamless logistics and execution.
Education
A.A. - Illustration
Sessions College
Arizona City, AZ 04.2025 - 09.2026
GED -
Miami Dade College
Miami, FLSkills
- Consultative selling
- Sales Strategy
- Sales closing
- Sales Coordination
- CRM Systems
- Customer Service
- Relationship Building
- Issue Resolution
- Problem Solving
- Conflict resolution
- Communication
- Time management
Timeline
Sales Representative
Xfinity
11.2025 - Current
A.A. - Illustration
Sessions College
04.2025 - 09.2026
Member Service Representative
Crunch Fitness
11.2024 - 10.2025
Store Manager/Lash & Nail Technician
Regal You Esihle Day Spa
08.2019 - 01.2022
Member Service Representative
Humana Health Insurance (Teleperformance)
09.2018 - 08.2019
Retail Stock Associate
Hollister Co.
05.2017 - 05.2018
Temporary Administrative Assistant
Miami Dade College
01.2017 - 04.2017
GED -
Miami Dade College