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Ayanna Ammons
Clinical Care Navigator
Jacksonville,Florida
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Clinical Care Navigator
Mobile Medical
Jacksonville, United States
11.2022 - Current
- Reviewed surgical, diagnostic and interventional procedures and offered overview of expectations for outcomes.
- Prepared families for realistic initial visit post-procedure.
- Cultivated referral relationships, managed assigned territory and completed patient assessments.
- Solicited patient concerns, demonstrated responsiveness and respect and communicated plan of care to patient and family members.
- Processing orders such as home health services, labs, DME, radiology, and other diagnostic services as requested
- Completing prior authorizations for patients when necessary
Senior Member Service Representative
Select Portfolio Servicing
Jacksonville, United States
10.2021 - 10.2022
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts
- . Effective liaison between customers and internal departments.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Reviewed loan files and updated to match current standards.
Member Service Representative
AmeriHealth Caritas
Jacksonville, United States
10.2019 - 12.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Effective liaison between customers and internal departments. • Responded to customer calls and emails to answer question about health plans
- Answer high volume of health plan related calls
Tax Solution Analyst
Tax Network Group
Jacksonville, United States
01.2019 - 12.2019
- Offered clients recommendations to reduce tax liabilities. • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
- Researched tax issues and stayed current on all federal and state tax laws.
- Provided client support on system operation and troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL 01.2019 - Current
Medical Assisting
Florida Career College - Miami
Jacksonville, FL 01.2018 - 01.2019
Skills
Teamwork and Collaboration
undefinedSoftware
CureMD
Excell
Word
Timeline
Clinical Care Navigator
Mobile Medical
11.2022 - Current
Senior Member Service Representative
Select Portfolio Servicing
10.2021 - 10.2022
Member Service Representative
AmeriHealth Caritas
10.2019 - 12.2020
Tax Solution Analyst
Tax Network Group
01.2019 - 12.2019
Associate of Arts -
Daytona State College
01.2019 - Current
Medical Assisting
Florida Career College - Miami
01.2018 - 01.2019