Ayanna Carty
Covington,GA
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Lencrafters
06.2023 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Customer Service Representative
KOHL
12.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
MUDPIE
05.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Veterinarian Assisting
Forth Valley State University
Georgia08.2020
Skills
- Call Transfers
- End Cap Placement
- Sales and Upselling
- Complex Problem-Solving
Timeline
Customer Service Associate
Lencrafters
06.2023 - 07.2023
Customer Service Representative
KOHL
12.2022 - 06.2023
Customer Service Representative
MUDPIE
05.2021 - 11.2022
No Degree - Veterinarian Assisting
Forth Valley State University