Ayanna Covington
Riverdale,IL
Summary
Dynamic professional with a proven track record in customer service and driving efficiency, exemplified during my tenure at Uber. Skilled in time management and problem-solving, I excel in high-stress situations, ensuring customer satisfaction and safety. Demonstrated ability to improve operational flow and resolve conflicts, enhancing customer loyalty and operational efficiency.
Overview
8
8
years of professional experience
Work History
Driver
Uber
Chicago, IL
07.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Care Representative
Assurant
Chicago, IL
10.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Toll Collector
Illinois Tollway Call Center
Chicago, IL
02.2022 - 09.2023
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
Cashier
Walmart
Homewood, IL
08.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Target
Chicago, IL
07.2016 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
General Studies -
Alan B Shepard
Palos Heights, IL05.2016
Skills
- Time Management
- Customer Service
- Clean Driving Record
- Punctual and Reliable
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Multitasking proficiency
- Dependability
- Money Handling
- Interpersonal communication skills
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Customer Care Representative
Assurant
10.2023 - 07.2024
Driver
Uber
07.2023 - Current
Toll Collector
Illinois Tollway Call Center
02.2022 - 09.2023
Cashier
Walmart
08.2019 - 11.2021
Customer Service Representative
Target
07.2016 - 12.2018
General Studies -
Alan B Shepard