Ayanna Figueroa
Levittown,NY
Summary
Led investigative efforts for over 15 years, specializing in insurance claims for more than 10 years. Cultivated exceptional written and verbal communication skills to enhance stakeholder engagement. Streamlined organizational processes to consistently meet tight deadlines for document submissions and processing.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Kirk Associates LTD
Riverhead, NY
05.2017 - 09.2025
- Addressed customer inquiries with efficiency, ensuring high satisfaction and retention in personal and commercial lines of business.
- Facilitated filing of motor vehicle and worker's compensation claims for personal and commercial lines.
- Oversaw multi-channel communication strategies encompassing phone, email, and chat support.
- Facilitated collaboration among team members to optimize processes and enhance service delivery.
- Recorded customer interactions in CRM system to ensure precise documentation and facilitate analysis.
No Fault and Bodily Injury Claims Adjuster
GEICO
Woodbury, NY
01.2016 - 04.2017
- Led investigations into bodily injury claims by interviewing claimants and witnesses to gather critical information. Analyzed vehicle damages to establish the extent of losses. Reviewed police reports to assess liability levels of insured parties in accidents. Oversaw evaluations of claimants' medical treatments to ensure appropriate compensation. Negotiated settlements with claimants and their legal representatives to achieve fair resolutions.
- Oversaw the assessment of policy limits to determine applicability for claimants. Coordinated communication with claimants and relevant parties to obtain recorded statements, ensuring comprehensive accident documentation. Analyzed medical records and bills to verify the adequacy of treatment received by claimants. Facilitated the review of questionable treatment requests by third-party medical professionals to establish necessity. Managed the processing of no-fault benefit payments, including lost wages and household assistance. Organized medical examinations for claimants to evaluate the necessity of continued treatment.
Child Protective Specialist
NYC Children's Services
New York, NY
06.2008 - 01.2012
- Responsible for investigating reports of neglect and abuse against children by conducting interviews with the children, their families, medical and educational providers. Kept detailed documentation of all findings, which in some cases was used as evidence in Family Court proceedings. Assessed the children's immediate and future safety in their home based on the gathered information. Made decisions of whether alleged neglect and/or abuse against the child(ren) was substantiated or not and made recommendations as well as referred families to community based services or filed cases against perpetrators in Family Court. In cases of Family Court neglect/abuse cases being filed, provided written reports to the court, testified as needed and recommended services for the family to be mandated to participate in, in order for families to reach the goal of family reunification in cases where children were removed from the home or tue goal of children remaining in their home, in cases where the children were not removed.
Education
Public Administration
CUNY, John Jay College of Criminal Justice
New York, NY02.2014
Forensic Psychology
CUNY, John Jay College of Criminal Justice
New York, NY02.2007
Skills
- Assisted customers in resolving issues through effective communication and negotiation techniques Supported team members in managing time efficiently to meet deadlines Organized tasks and resources to enhance workflow and productivity
Languages
Russian
Native or Bilingual
Timeline
Customer Service Representative
Kirk Associates LTD
05.2017 - 09.2025
No Fault and Bodily Injury Claims Adjuster
GEICO
01.2016 - 04.2017
Child Protective Specialist
NYC Children's Services
06.2008 - 01.2012
Public Administration
CUNY, John Jay College of Criminal Justice
Forensic Psychology
CUNY, John Jay College of Criminal Justice