Ayanna Gardner
Midlothian,United States
Summary
Diligent and reliable healthcare professional with ability to interview and counsel patients, deliver educational presentations regarding health management, and maintain patient files. Supportive patient relations expert with excellent verbal communication and critical thinking skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Financial Specialist
Inova Health System
Remote (VA)
04.2023 - Current
- Implemented an effective system for tracking pending authorizations from insurance providers, ensuring timely approvals for treatments or procedures requiring pre-approval status.
- Streamlined patient registration processes by creating easy-to-understand forms and instructions for completing necessary documentation.
- Provided compassionate support to patients experiencing financial hardship by developing customized payment solutions tailored to their individual circumstances.
- Expedited claim processing timeframes through proactive troubleshooting of claim denials or rejections, resulting in faster reimbursement for services rendered.
Pharmacy Assistant
Town and Country Animal Hospital
Fairfax, VA
12.2020 - 08.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Office Assistant
MedStar Health
Washington, DC
12.2022 - 03.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Patient Access Associate II
Inova Health System
Dulles, VA
03.2022 - 10.2022
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
Physical Therapy Technician/Receptionist
Arthritis and Sports Physical Therapy
South Riding, VA
08.2021 - 03.2022
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Education
Master Of Business Administration - Health Administration
Southern New Hampshire University
Hooksett, NHBachelor Of Science - Kinesiology
Kansas State University
05.2023
Associate Of Science - Exercise Science
Georgia State University
Atlanta, GA08.2020
Skills
- Excel
- Microsoft Office
- Communication
- Insurance Verification
Accomplishments
Coaching vs. Mentoring CertificateLeading vs.Managing Certificate
Introduction to Data Analysis
Applying Data Analytics to Revenue Analysis
Certification
- Masters in Business Administration concentration in Healthcare Administration, Southern New Hampshire University, 12/31/23
- Excel for Accounting, American Institute of CPAs, 12/31/23
- Introduction to MS Power BI Tools, American Institute of CPAs, 12/31/23
- Coaching vs. Mentoring, American Institute of CPAs, 12/31/23
Timeline
Patient Financial Specialist
Inova Health System
04.2023 - Current
Office Assistant
MedStar Health
12.2022 - 03.2023
Patient Access Associate II
Inova Health System
03.2022 - 10.2022
Physical Therapy Technician/Receptionist
Arthritis and Sports Physical Therapy
08.2021 - 03.2022
Pharmacy Assistant
Town and Country Animal Hospital
12.2020 - 08.2021
Master Of Business Administration - Health Administration
Southern New Hampshire University
Bachelor Of Science - Kinesiology
Kansas State University
Associate Of Science - Exercise Science
Georgia State University