Ayanna Govan
Rochester
Summary
Dynamic and results-oriented professional with a proven track record at Chic-Fil-A, enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in cash handling and customer complaint resolution, demonstrating reliability and adaptability. Excelled in fast-paced environments, significantly contributing to team success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Chic-Fil-A
10.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Food Service Worker
Seneca Park Zoo
06.2023 - 10.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
Arcadia High School
Greece, NY06-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Up-selling techniques
- Product recommendations
Timeline
Customer Service Cashier
Chic-Fil-A
10.2023 - Current
Food Service Worker
Seneca Park Zoo
06.2023 - 10.2023
High School Diploma -
Arcadia High School
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