Ayanna Hatcher
Chicago,IL
Summary
Results-oriented, goal-directed, professional with a strong customer service background. Skilled communicator, persuasive, and takes initiative. Possess keen insight with the ability to form innovative solutions in problematic areas. Professional, personable, and articulate in presentation. Background includes experience in customer service, in addition to retail.
Overview
11
11
years of professional experience
Work History
Application Support Representative
Enova International
Chicago, IL
06.2023 - Current
- Effectively handle inbound calls by guiding customers through the loan application process
- Ensure customer satisfaction by providing a clear understanding of the features and benefits of Enova’s products and services
- Initiate outbound calls to customers who have not completed their loan application
- Ensure excellent customer service through verbal and written communication
- Maintain accurate, up-to-date information for customer accounts
Member Service Representative
BroadPath Healthcare Solutions
Tucson, AZ
11.2022 - 06.2023
- Interpret and enter provider's documentation accurately into database
- Review medication inquires and determine if a follow up with a provider is necessary
- Review insurance and verify coverage of prescription medication
- Assist individuals with status of their prior authorization inquiries
- Educate members and pharmacies on plans, eligibility, and benefits
- Empathetic and able to quickly identify & prioritize caller's needs.
- Enhance member relationships by providing excellent service during each interaction.
Warehouse Associate
Amazon Fulfillment Center
Monee, IL
06.2019 - 10.2022
- Perform fast-paced administrative tasks at authorized limit in high volume surroundings
- Maintain sanitary work environment
- Follow the company’s hourly rate policy, exceeding above authorized of 80% at all times
- Scan and process 200+ packages daily while satisfying customers’ orders
Client Care Technician
Biotelemetry/Cardionet
Rosemont, IL
05.2018 - 06.2019
- Assist 100+ clients daily with heart monitor devices and providing satisfactory customer service
- Troubleshooting devices
- Explain products and appease them to customers in such a way that meets client needs
- Maintain sanitary work environment
- Explain features and advantages of various devices to promote return
- Build strong business relationships
Warehouse Associate
AMAZON FULFILLMENT CENTER
Joliet, IL
08.2017 - 04.2018
- Perform fast-paced administrative tasks at authorized limit in high volume surroundings
- Maintain sanitary work environment
- Follow the company's hourly rate policy, exceeding above authorized limit of 80% at all times
- Scan and process 200+ packages daily while satisfying customers' orders
Sales Associate
NINE WEST
Glendale, AZ
11.2014 - 02.2015
- Follow the company's cash security policies and procedures and maintain a balanced cash drawer at all times, and promptly report any discrepancies to management
- Execute sales level up to, but never exceeding, authorized limit for his/her position
- Solicit customers and potential customers to use our products and services
- Promote the company incentive programs
- Complete all transactions in compliance with corporation policies and regulations
Education
Richard J. Daley College
08.2015
Copper Canyon High School
05.2015
Skills
- Microsoft (word, excel, outlook, etc)
- Computer savvy
- 10 key machine
- Adobe
- Skype
- Answer multi-line phone calls
- Data entry
- Provide excellent customer service
Timeline
Application Support Representative
Enova International
06.2023 - Current
Member Service Representative
BroadPath Healthcare Solutions
11.2022 - 06.2023
Warehouse Associate
Amazon Fulfillment Center
06.2019 - 10.2022
Client Care Technician
Biotelemetry/Cardionet
05.2018 - 06.2019
Warehouse Associate
AMAZON FULFILLMENT CENTER
08.2017 - 04.2018
Sales Associate
NINE WEST
11.2014 - 02.2015
Richard J. Daley College
Copper Canyon High School