Shamone Wright
Kenosha,USA
Summary
Experienced with managing customer inquiries and loan processes efficiently. Utilizes strong problem-solving skills to ensure smooth transactions and high customer satisfaction. Knowledge of effective communication techniques enhances team collaboration and customer relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Application Support Representative
Enova International
Gurnee, IL
07.2020 - Current
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Served as a liaison between borrowers and underwriters, facilitating communication throughout the entire loan process from application submission to closing.
- Managed a portfolio of loans, ensuring timely repayments and minimizing default rates.
- Built strong relationships with clients through excellent rapport-building skills and consistently delivering high-quality service.
- Demonstrated a strong understanding of loan products, terms, and eligibility requirements to enhance the overall customer experience.
Customer Service Rep
MEDLINE INDUSTRIES
LIBERTYVILLE, IL
07.2014 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
Cashier
Walmart
Zion, IL
02.2012 - 06.2014
- Provide Great Customer Service
- Accept Customers Payments
- Assist Customer with Finding products
- Assisting Customers with Returns
- Maintain a Clean Work Area
- Restock returns
- Scan customer items
- Provide customer with total cost
- Assist customers with cashing checks
- Assist customer with paying bills
- Assist customer with sending and receiving money
Education
GED - undefined
College of Lake County
Waukegan, IL03.2017
Skills
- Microsoft Trained
- Personable Communicator
- Multi-Task Skilled
- Creative Skills
- Resourceful and proactive
- Team Player
- Respectful and Friendly
- Typing
- Great Customer Service
- Excel Trained
- Customer assistance
- Problem resolution
- Customer support
- System monitoring
Awards
CPR Certified 2017, OSHA Certified 2017, Hospitality and Knowing your role Certified 2017, NCCER certified 2017
Certification
CPR Certified 2024
Know Your Role - 2017
OSHA- 2017
NCCER Certified- 2017
Hospitality 2017
Timeline
Application Support Representative
Enova International
07.2020 - Current
Customer Service Rep
MEDLINE INDUSTRIES
07.2014 - 07.2020
Cashier
Walmart
02.2012 - 06.2014
GED - undefined
College of Lake County