Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Fonua

Tooele

Summary

Application Support Representative with expertise in remote assistance and customer relationship management. Proven track record of increasing sales through effective communication strategies. Committed to delivering high-quality service and fostering long-term client relationships.

Overview

10
10
years of professional experience

Work History

Application Support Representative

Enova International
08.2024 - Current
  • Secures loan applications through high-volume outbound calls to prospective customers.
  • Executes consistent manual dialing to potentional customers.
  • Oversees loan application management from initial contact through closing stages.
  • Guides potential customers in comprehending loan options, rates, and terms.
  • Delivers exceptional customer service by swiftly addressing inquiries and issues.
  • Documents all interactions through precise data entry into customer profiles
  • Troubleshoots software application issues effectively while providing technical support.
  • Creates and maintains documentation for application processes and best practices.
  • Works effectively and professionally in remote environment

Account Manager

Discover Financial Services, DFS
06.2017 - 11.2023
  • Ensured outstanding customer service by closely addressing concerns and developing tailored solutions.
  • Kept current with promotions, exchange guidelines, and security practices for informed assistance.
  • Handled customer inquiries via telephone and chat, multitasking effectively.
  • Served as a mentor for new hires, aiding in their transition into roles.
  • Executed payment processing and maintained accurate account memo entries.
  • Resolved complex issues proactively to maintain positive client relationships and prevent losses.
  • Assisted users with web support for mobile apps and online services.
  • Collected data for billing disputes and processed claims systematically.
  • Worked effectively in remote environment

Truck Unloader

Walmart
06.2015 - 08.2016
  • Efficiently loaded and unloaded materials from pallets, trays, racks, and shelves by hand.
  • Minimized product damage during unloading through proper lifting techniques and equipment.
  • Transported packages carefully from trucks to organized pallets for efficient sorting.
  • Sorted and arranged items properly to facilitate stocking processes.
  • Unloaded packages with precision, placing them in designated staging areas.
  • Organized unloaded materials by department to streamline inventory management.
  • Enhanced efficiency by optimizing unloading workflows and assisting team members.
  • Contributed to positive work culture through active participation in team-building activities.

Education

GED -

Tooele Adult Education
Tooele
07.2017

Skills

  • Effective communication
  • Analytic problem Solving
  • Time Management
  • Texhnical troubleshooting
  • Customer assistance and support
  • Problem resolution strategies
  • Attention to detail
  • Active listening
  • Adaptable to change
  • Team collaboration

Timeline

Application Support Representative

Enova International
08.2024 - Current

Account Manager

Discover Financial Services, DFS
06.2017 - 11.2023

Truck Unloader

Walmart
06.2015 - 08.2016

GED -

Tooele Adult Education

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