Ayanna Havard
Summary
Motivated healthcare administrative professional with a strong customer service background and experience supporting high-volume, detail-oriented clinical environments. Known for delivering compassionate, patient-centered service, maintaining accurate records, and managing multiple priorities efficiently. Skilled in Microsoft Office, data entry, and documentation, with a growing foundation in healthcare operations, compliance, and process improvement. Committed to advancing in healthcare administration and supporting organizational excellence and quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Publix
11.2025 - Current
- Processed 100+ daily transactions across cash, credit, and digital payments while maintaining a consistently balanced cash drawer
- Delivered excellent customer service by assisting 50+ customers per shift, resolving inquiries and issues efficiently
- Handled 15–20 returns, exchanges, and refunds per shift in compliance with store policies
- Maintained a clean and organized checkout area, supporting a positive experience for high-volume daily shoppers
- Assisted with inventory management and restocking, ensuring product availability throughout shifts
- Promoted special offers and featured products, contributing to increased daily store sales and upselling opportunities
Patient Services Specialist
Atrium Health
02.2022 - Current
- Coordinated scheduling for 50–80+ patients per day, ensuring efficient clinic flow and minimal wait times
- Responded to 40+ daily phone calls and in-person inquiries, routing communication to appropriate staff and providers
- Maintained accurate patient records and filing systems with nearly 100% accuracy, ensuring full HIPAA compliance
- Prepared documentation and supported departmental communications across multiple clinical teams
- Compiled and analyzed patient data to generate reports used by leadership to support operational decision-making
Training & Administrative NCO
United States Army Reserves
01.2022 - 01.2025
- Managed personnel records and training documentation for 50+ service members
- Coordinated monthly training sessions, meetings, and special events, ensuring readiness and compliance
- Prepared official correspondence and reports for leadership review and decision-making
- Monitored resource allocation and maintained inventory across units, reducing discrepancies and improving accountability
Administrative Operations NCO
United States Army
01.2016 - 01.2022
- Oversaw administrative operations supporting 50+ personnel, including scheduling and records management
- Prepared and distributed high-volume reports, memoranda, and official communications for leadership
- Coordinated logistics, supplies, and event planning with senior leadership
- Supervised and trained junior staff, improving team efficiency and adherence to administrative procedures
Education
Master of Business Administration - undefined
Southern New Hampshire University
12.2026
Bachelor of Science - Business Administration Management
Johnson C. Smith University
05.2025
Associate of Science - Business Administration
Southern New Hampshire University
05.2022
Skills
- HR Operations & Employee Support
- Data Entry & Records Management
- HIPAA Compliance & Confidentiality
- Scheduling, Coordination & Event Planning
- Customer Service & Conflict Resolution
- Documentation, Reporting & Correspondence Drafting
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Process Improvement & Organizational Skills
- File & Records Management
- Problem Solving & Critical Thinking
- Public Speaking & Communication
Certification
- Artificial Intelligence
- Credit Essentials
- Leading vs. Managing
- Emotional Intelligence
Leadership Honors Involvement
President’s List Scholar, Dean’s List, Army Achievement Medal, Army Good Conduct Medal, Delta Mu Delta International Business Honor Society Award, Inspired to Achieve Scholarship Recipient, Golden Bull Adult Success Organization, Events Chair Coordinator, 2024–2025, Planned and executed 2–5 campus events per semester, increasing student engagement and organizational visibility, Coordinated logistics, communications, and promotion efforts, ensuring successful event turnout, National Association of Black Accountants, Public Relations, 2024–2025, Promoted organizational initiatives and events through outreach and communication strategies, Supported branding and engagement efforts to increase awareness within the campus and local community, Delta Sigma Theta Sorority, Inc., Student Veterans of America
Skills Certifications Technical Proficiencies
- HR Operations & Employee Support
- Data Entry & Records Management
- HIPAA Compliance & Confidentiality
- Scheduling, Coordination & Event Planning
- Customer Service & Conflict Resolution
- Documentation, Reporting & Correspondence Drafting
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Process Improvement & Organizational Skills
- File & Records Management
- Problem Solving & Critical Thinking
- Public Speaking & Communication
Timeline
Cashier
Publix
11.2025 - Current
Patient Services Specialist
Atrium Health
02.2022 - Current
Training & Administrative NCO
United States Army Reserves
01.2022 - 01.2025
Administrative Operations NCO
United States Army
01.2016 - 01.2022
Master of Business Administration - undefined
Southern New Hampshire University
Bachelor of Science - Business Administration Management
Johnson C. Smith University
Associate of Science - Business Administration
Southern New Hampshire University