Ayanna Jones
Hattiesburg,MS
Summary
I am actively seeking a customer services position where I can optimize my problem -solving and organizational skills to contributed to increase customer satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Care Advocate
BroadPath Healthcare
03.2021 - 01.2024
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Providing excellent customer service by promptly answering patient inquiries.
Customer Service Representatives (CSRs)
Maximus Call Center
04.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- keeping an positive attitude an a active listener.
- Processing forms, orders and applications requested by the customers.
- Handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Stacy's Child Care Center
Director's
03.2015 - 12.2017
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Implemented age-appropriate curricula to meet needs of young learners.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
Education
Master of Arts -
Pearl River Community College
Poplarville, MSHigh School Diploma -
Hattiesburg High School
Hattiesburg, MS05.1996
Skills
- Problem-Solving
- Formularies
- Schedule Coordination
- Insurance Verification
- Clerical and Filing Support
Additional Information
SKILLS
- Excellent written and verbal communication skills
- Knowledge of Internet Explorer, Microsoft Word, Power point, Outlook, Excel
- Excellent planning and management team building skills
- Problem-solving skills
- The ability to work in a team, a strong work ethic
- Communication skills, and leadership qualities.
Timeline
Patient Care Advocate
BroadPath Healthcare
03.2021 - 01.2024
Customer Service Representatives (CSRs)
Maximus Call Center
04.2018 - 01.2021
Stacy's Child Care Center
Director's
03.2015 - 12.2017
Master of Arts -
Pearl River Community College
High School Diploma -
Hattiesburg High School
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