Ayanna Jones
Hattiesburg,MS
Summary
I am actively seeking a customer services position where I can optimize my problem -solving and organizational skills to contributed to increase customer satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Care Advocate
BroadPath Healthcare
6400 E Grant Road, Suite 350 Tucson, AZ 85715
03.2021 - 01.2024
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Providing excellent customer service by promptly answering patient inquiries.
Customer Service Representatives (CSRs)
Maximus Call Center
5912 US 49 Suite #H3, Hattiesburg, MS 39401
04.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- keeping an positive attitude an a active listener.
- Processing forms, orders and applications requested by the customers.
- Handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Stacy's Child Care Center
Director's
301 Lakewood Drive Hattiesburg MS
03.2015 - 12.2017
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Implemented age-appropriate curricula to meet needs of young learners.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
Education
Master of Arts -
Pearl River Community College
Poplarville, MSHigh School Diploma -
Hattiesburg High School
Hattiesburg, MS05.1996
Skills
- Problem-Solving
- Formularies
- Schedule Coordination
- Insurance Verification
- Clerical and Filing Support
Additional Information
SKILLS
- Excellent written and verbal communication skills
- Knowledge of Internet Explorer, Microsoft Word, Power point, Outlook, Excel
- Excellent planning and management team building skills
- Problem-solving skills
- The ability to work in a team, a strong work ethic
- Communication skills, and leadership qualities.
Timeline
Patient Care Advocate
BroadPath Healthcare
03.2021 - 01.2024
Customer Service Representatives (CSRs)
Maximus Call Center
04.2018 - 01.2021
Stacy's Child Care Center
Director's
03.2015 - 12.2017
Master of Arts -
Pearl River Community College
High School Diploma -
Hattiesburg High School