Ayanna Knights- Stanley
Houston,TX
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Document Control Specialist (Remote)
Robert Half
01.2024 - 03.2025
- Performed accurate data entry to enhance the integrity of organizational information systems.
- Executed rigorous quality assurance protocols to ensure compliance with established standards.
- Managed version control processes to maintain document consistency and reliability.
- Organized and maintained a comprehensive document management system for efficient retrieval and storage.
- Implemented process improvement initiatives to streamline workflows and enhance operational efficiency.
- Monitored and ensured adherence to regulatory compliance requirements to promote organizational integrity.
Pre-Settlement Representative (Remote)
Archer Systems
07.2022 - 12.2023
- Executed accurate data entry processes to ensure the integrity of critical information systems.
- Reviewed and analyzed documents to verify compliance with standards and protocols.
- Resolved complex problems efficiently by employing effective analytical and decision-making skills.
- Communicated clearly with clients to provide updates and address concerns, enhancing satisfaction.
- Managed cases effectively by coordinating resources and services to support client needs.
Legal Case Manager (Remote)
Keller Postman
08.2021 - 08.2022
- Assisted clients with pre-settlement funding, ensuring timely and accurate processing.
- Resolved client inquiries efficiently, enhancing satisfaction and retention.
- Collaborated with legal teams to verify case details and ensure compliance.
- Analyzed client cases to identify funding eligibility and support informed decision-making.
- Spearheaded innovative projects, driving measurable results through planning and collaboration.
- Streamlined the pre-settlement funding process, reducing processing time and ensuring compliance.
- Managed complex cases, ensuring timely resolution and satisfaction.
- Coordinated with attorneys and clients to enhance communication and case outcomes.
Customer Service Agent (Remote)
Anthem Healthcare
10.2019 - 10.2021
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Managed inbound calls effectively to ensure seamless customer experiences.
- Processed orders efficiently to streamline operations and meet expectations.
- Provided accurate product information to support informed decisions.
- Documented customer interactions meticulously to maintain precise records and enable follow-up.
Education
High School Diploma -
Texas Connections Academy
06.2021
Skills
- Confidentiality compliance
- Customer service
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
Timeline
Document Control Specialist (Remote)
Robert Half
01.2024 - 03.2025
Pre-Settlement Representative (Remote)
Archer Systems
07.2022 - 12.2023
Legal Case Manager (Remote)
Keller Postman
08.2021 - 08.2022
Customer Service Agent (Remote)
Anthem Healthcare
10.2019 - 10.2021
High School Diploma -
Texas Connections Academy