Ayanna McBride
Spokane,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Claims Generalist Associate - MCC Team
Progressive Insurance
Spokane, WA
10.2023 - Current
- Managing aged, complex, high risk claims with multiple competing property damage features, efficiently resolving settlement disputes, and insuring the protection of our policyholders.
- Negotiated fair settlements with not at fault insurance carriers, effectively resolving disputes and ensuring positive outcomes for all parties involved.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained accurate and up-to-date records of claim information for future reference.
Claims Generalist Associate
Progressive Insurance
Spokane, WA
03.2023 - Current
- Enhanced claim processing efficiency by thoroughly reviewing and analyzing documents submitted for each case.
- Expedited claim resolutions through effective communication with clients, providers, and other stakeholders.
- Improved customer satisfaction ratings by providing prompt and accurate responses to inquiries regarding claim status.
- Managed high-volume caseloads while consistently meeting deadlines and maintaining quality standards for claim submissions.
Optician
Northwest Vision Institute
Spokane, WA
07.2020 - 02.2023
- Assemble eyeglasses by cutting and edging lenses and fitting lenses into frames
- Repair and/or adjust frames
- Sell goods such as spectacles, sunglasses, and contact lenses
- Arrange and maintain displays of optical merchandise
- Maintain inventory of optical lenses
- Assist clients in selecting frames according to color and style.
Optician
Granite Bay Vision Care
06.2018 - 06.2020
- Scheduling medical appointments
- Answer telephones and direct calls to appropriate staff
- Sell goods such as contact lenses, spectacles, and sunglasses
- Heat, shape, or bend plastic frames to adjust eyeglasses to fit clients
- Assist clients in selecting frames according to color and style
- Arrange and maintain displays of optical merchandise.
Education
Bachelor's - Speech Pathology and Audiology
California State University
Sacramento, CA05.2018
Associates in Transfer -
Sacramento City College
Sacramento, CAGED -
Golden Eagle Christian Academy
Sacramento, CASkills
- Policy Knowledge
- Claims Processing
- Time Management
- Teamwork Abilities
- Conflict Resolution
- Critical Thinking
Timeline
Claims Generalist Associate - MCC Team
Progressive Insurance
10.2023 - Current
Claims Generalist Associate
Progressive Insurance
03.2023 - Current
Optician
Northwest Vision Institute
07.2020 - 02.2023
Optician
Granite Bay Vision Care
06.2018 - 06.2020
Bachelor's - Speech Pathology and Audiology
California State University
Associates in Transfer -
Sacramento City College
GED -
Golden Eagle Christian Academy