Summary
Overview
Work History
Education
Skills
Timeline
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Ayanna Nuttall

Allentown,PA

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Paintball Referee

Outdoor Xtreme Hatfield
02.2022 - 06.2022
  • Improved overall efficiency by assisting in scheduling games and coordinating events for large groups.
  • Increased customer satisfaction by providing assistance with gear, field layout, and game strategies.
  • Collaborated with colleagues to develop new game formats that catered to diverse skill levels and interests among players.
  • Managed inventory of rental equipment, ensuring proper functionality while minimizing repair costs over time.
  • Educated participants about safety protocols, leading to reduced injury occurrences during games.

Cashier Team Lead

Top Star Express
08.2020 - 08.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

Education

High School Diploma -

Saucon Valley
Hellertown, PA
06-2021

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Food Safety Certified
  • Team collaboration and leadership
  • Policy and procedure enforcement
  • Sales and upselling

Timeline

Paintball Referee

Outdoor Xtreme Hatfield
02.2022 - 06.2022

Shift Supervisor

Starbucks
09.2021 - Current

Cashier Team Lead

Top Star Express
08.2020 - 08.2021

High School Diploma -

Saucon Valley