Ayanna Saner
Corona,CA
Summary
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Pins N Pockets
Lake Elsinore, CA
03.2018 - Current
- Handle cash accurately and prepared deposits.
- Established and led training initiatives for a newly formed sub-department within the company.
- Partnered with general manager to strategize and implement marketing initiatives.
- Increase customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversee team schedules to support operational efficiency and meet business needs.
- Enhanced employee morale by implementing recognition programs that celebrated individual achievements and team successes.
- Facilitated discussions to drive collaboration and teamwork.
- Engaged with customers to enhance relationship dynamics and ensure ongoing support.
- Assisted in learning and adapting to new payroll systems to enhance operational efficiency.
- Oversee payroll management by implementing necessary corrections.
Floor Manager
Pins N Pockets
Lake Elsinore, CA
03.2016 - 2018
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on operational procedures and safety protocols.
- Implemented process improvements, enhancing workflow efficiency across departments.
- Managed scheduling and staffing to align with peak business hours effectively.
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Snack Bar Supervisor
Brunswick Bowling & Billiards
Rancho Cucamonga, CA
08.2014 - 03.2016
- Supervised daily operations of snack bar to ensure efficient service and customer satisfaction.
- Trained and mentored staff on food safety practices and customer service standards.
- Managed inventory levels, placing orders for supplies to maintain optimal stock availability.
- Monitored cash handling procedures, ensuring accuracy in transactions and end-of-day reporting.
- Developed schedules for staff, optimizing coverage during peak times to improve service efficiency.
Snack Bar Attendant
Brunswick Bowling & Billiards
Norco, CA
11.2011 - 08.2014
- Provided friendly customer service in fast-paced snack bar environment.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of snack bar area.
- Prepared and served food items according to safety guidelines.
- Assisted in inventory management by monitoring stock levels.
Education
Some College (No Degree) -
Norco College
Norco, CAHigh School Diploma -
Santiago High School
Corona, CA06.2010
Skills
- Conflict resolution
- Customer Service
- Ability to multitask
- Adaptability
Timeline
Assistant General Manager
Pins N Pockets
03.2018 - Current
Floor Manager
Pins N Pockets
03.2016 - 2018
Snack Bar Supervisor
Brunswick Bowling & Billiards
08.2014 - 03.2016
Snack Bar Attendant
Brunswick Bowling & Billiards
11.2011 - 08.2014
Some College (No Degree) -
Norco College
High School Diploma -
Santiago High School