Ayanna Shepard
Decatur,GA
Summary
Energetic and dynamic professional with strong customer service skills. Thrives in a team-driven environment and maintains excellent customer relations. Demonstrates prompt problem resolution and consistently greets customers with a welcoming attitude.
Overview
13
13
years of professional experience
Work History
Customer Service Agent/ Administrative Assistant
Pulse NEMT
Decatur, GA
02.2020 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously such as tax handling and customer satisfaction.
- Ensured vehicular fleet was consistently inspection- ready.
Server/ Bartender
Rockin Crab
02.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
File technician
Pulse NEMT
Decatur, GA
05.2011 - 01.2019
- Maintained a clean and organized workspace, adhering to company guidelines while promoting a positive representation of the organization''s commitment towards safety and professionalism.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Special Education Classroom Volunteer
Southwest DeKalb Highschool
Decatur, GA
09.2013 - 05.2015
- Made copies to assist teacher in preparing future lessons.
- Assured students felt safe and comfortable in their learning environment.
- Mentored struggling students, leading to improved academic performance and confidence.
Education
Creative Writing - major, Hospitality management - minor -
Florida State University
Tallahassee, FL05.2022
Associates in Arts -
Tallahassee Community College
05.2019
Skills
- Computer - Microsoft Office (Word, Powerpoint)
- Communication - Public Speaking, customer service, light conversational Spanish
Outstanding communication skills
Empathetic and genuine
Customer Relations
Creative problem solving
Languages
Spanish
Limited Working
Timeline
Server/ Bartender
Rockin Crab
02.2021 - 08.2021
Customer Service Agent/ Administrative Assistant
Pulse NEMT
02.2020 - Current
Special Education Classroom Volunteer
Southwest DeKalb Highschool
09.2013 - 05.2015
File technician
Pulse NEMT
05.2011 - 01.2019
Creative Writing - major, Hospitality management - minor -
Florida State University
Associates in Arts -
Tallahassee Community College