Ayanna Taylor
Lawrenceville,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Finish Line
Lawrenceville, GA
09.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Strengthened customer retention by offering discount options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Associate of Science - Veternairy Technology
Gwinnett Technical College
Lawrenceville, GA04-2027
Skills
- Customer service
- Time management
- Communication skills
- Team collaboration
- Problem solving
- Product promotion
- Positive and professional
- Order fulfillment
Timeline
Customer Service Representative
Finish Line
09.2024 - Current
Associate of Science - Veternairy Technology
Gwinnett Technical College
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