Ayanna Twensey
Lake Charles,LA
Summary
Forward-thinking team leader skilled at operating efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Tasterite Jamaican Restaurant
01.2017 - Current
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Education
Master of Science - Applied Behavior Analysis
McNeese State University
Lake Charles, LA05.2026
Bachelor of Science - Psychology
McNeese State University
Lake Charles, LA05.2024
High School Diploma -
Lake Charles College Prep
Lake Charles, LA05.2018
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Years of Microsoft Office (Word and Excel) Experience
- Assignment Delegation
- Problem-Solving
- Employee relations and conflict resolution
- Graphic Design
Timeline
Manager of Operations
Tasterite Jamaican Restaurant
01.2017 - Current
Master of Science - Applied Behavior Analysis
McNeese State University
Bachelor of Science - Psychology
McNeese State University
High School Diploma -
Lake Charles College Prep
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