Ayano Ventura Leonardo
Woodford,VA
Summary
Friendly, caring, service-oriented individual. Bringing strong customer service and safety values to achieve the highest level of customer satisfaction. Passionate driver of sales and performance in the workplace.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
Woodbridge, VA
08.2023 - Current
- Supported store manager with analyzing store trends to identify opportunities for improvement in order readiness.
- Maintained a safe working environment by enforcing safety regulations and cleanliness.
- Assisted in implementing strategic plans to increase average ticket. price and drive store and market sales.
- Improved drive thru order point from 40 seconds to a record low of 17 seconds.
- Coached and developed partners to demonstrate positive behaviors that drive store results.
Marine Corps Community Service Manager
United States Marine Corps
Quantico , VA
07.2013 - 12.2017
- Responsible for the overall operation, management, personnel supervision, and administration of a small to medium size retail coffee shop activities.
- Assign and distribute work, while coaching, counseling, tutoring, and mentoring employees.
- Solve problems in the moment through decision making techniques and urgency.
Volunteer
American Red Cross
Okinawa, Japan
03.2009 - 06.2009
- Created and manage over a thousand patient’s records, examinations documents, and radiograms.
- Provided chair side assistance to the dentist during examinations and surgery.
- Communicated oral health care concerns to both English and Japanese speaking staff.
- Translated information from English to Japanese for non-English speaking individuals.
Education
Associate of Arts - General Studies
Okinawa Christian Junior College
Okinawa, Japan01-2002
Skills
- Work Planning and Prioritization
- Team Building and Leadership
- Hiring and Training
- Retail Operations
- Staff Scheduling
- Employee Coaching
- Sales Tracking
- Quality Assurance
- Customer Service and Engagement
Accomplishments
- FY 24 P. 5 100% Inventory completion award
Languages
English
Professional
Japanese
Professional
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2023 - Current
Marine Corps Community Service Manager
United States Marine Corps
07.2013 - 12.2017
Volunteer
American Red Cross
03.2009 - 06.2009
Associate of Arts - General Studies
Okinawa Christian Junior College