Ayathciry santillan
federal heights,CO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Dedicated server with proven expertise in customer service, cash handling, and POS operation. Recognized for enhancing guest experiences and contributing to team success in high-pressure environments. Dynamic professional with a strong background in fast-paced dining environments. Skilled in effective communication and problem-solving, consistently improving customer satisfaction and team efficiency during peak hours.
Overview
3
3
years of professional experience
Work History
Server
Twin Peaks Restaurants
Broomfield, Colorado
12.2024 - 09.2025
- Delivered friendly service to guests in fast-paced dining environment.
- Maintained cleanliness and proper table settings in dining area.
- Supported team members during busy shifts to enhance operational efficiency.
- Accurately handled cash transactions in accordance with company policies.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Greeted customers, answered inquiries, and recommended specials to boost sales.
- Trained new servers on restaurant procedures and menu knowledge.
- Checked food quality before serving to ensure customer satisfaction.
Server
red robin
Longmont, Colorado
03.2023 - 12.2024
- Provided exceptional customer service during peak dining hours, enhancing overall experience.
- Resolved customer complaints efficiently and professionally to maintain satisfaction.
- Collaborated with diverse teams to achieve targeted goals related to products and services.
- Contributed innovative ideas that improved team performance and outcomes.
- Ensured high-quality service through effective face-to-face and phone interactions.
- Recognized by management for outstanding commitment to customer service.
Education
Graduate Certificate - Certified Nursing Assistant
Pima Medical Institute
Denver, CO10-2024
Skills
- Client relations and service
- Point of sale proficiency
- Collaborative teamwork
- Sales improvement tactics
- Effective time management
- Menu knowledge
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server
Twin Peaks Restaurants
12.2024 - 09.2025
Server
red robin
03.2023 - 12.2024
Graduate Certificate - Certified Nursing Assistant
Pima Medical Institute