Ada Jones
Washington
Summary
Experienced in patient service roles, demonstrating effective communication and conflict resolution skills while maintaining professionalism in high-pressure environments. Developed positive relationships with patients through attentive interactions and ensured all requests were addressed promptly. Maintained a clean and organized work area, contributing to workflow optimization and adherence to operational standards. Proficient in medical terminology and HIPAA compliance, supporting a commitment to patient confidentiality and care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Dining Associate
Morrison Healthcare
Fairfax
05.2022 - Current
- Took orders from patients and relayed them to kitchen staff for preparation.
- Developed positive relationships with patients through friendly interactions.
- Resolved conflicts among patients in an efficient manner while maintaining professionalism.
- Ensured that all patients requests were met in a friendly, professional manner.
Team Member
Shake Shack
Washington
05.2021 - 03.2025
- Resolved customer issues promptly in a professional manner.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Upheld high standards of productivity and quality in operations.
- Looked for ways to go above and beyond job requirements.
Education
Post-Degree Certificate - EKG Technician
MedCerts
Washington , DC08-2026
High School Diploma -
Maya Angelou PCS
Washington , DC06-2016
Skills
- Medical terminology
- Conflict resolution
- Reliability and punctuality
- Customer consulting
- Relationship building
- Attention to detail
- Effective communication
- Workflow optimization
- HIPAA compliance
- Phone etiquette
Certification
- CPR
Timeline
Patient Dining Associate
Morrison Healthcare
05.2022 - Current
Team Member
Shake Shack
05.2021 - 03.2025
Post-Degree Certificate - EKG Technician
MedCerts
High School Diploma -
Maya Angelou PCS