Ayde Lopez
Fort Worth
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
2016
2016
years of post-secondary education
Work History
Store Manager
ACE Cash Express Inc.
Fort Worth
12.2018 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and training to enhance team performance.
- Handled customer inquiries and resolved issues effectively and promptly.
- Cash checks, money orders, bill payments, loans
Sales Representative
PLS Check Cashing
Fort Worth
10.2017 - 11.2018
- Assisted customers with check cashing transactions and service inquiries.
- Explained financial products and services to enhance customer understanding.
- Processed customer applications for financial services efficiently and accurately.
Customer Service Manager
El Rancho Supermercado
Fort Worth
04.2013 - 11.2016
- Led customer service team to ensure high-quality support and satisfaction.
- Developed training programs to enhance staff skills and product knowledge.
- Implemented customer feedback systems to improve service procedures and response times.
- Scheduling
Education
GED
Fort Worth, TexasOD Wyatt
Fort Worth, TexasSkills
- Inventory management
- Cash handling
- Staff training
- Visual merchandising
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Store Manager
ACE Cash Express Inc.
12.2018 - Current
Sales Representative
PLS Check Cashing
10.2017 - 11.2018
Customer Service Manager
El Rancho Supermercado
04.2013 - 11.2016
GED
OD Wyatt