Ayden Brace
Bay Village,OH
Summary
Accomplished Customer Service Shift Supervisor with a proven track record at Walgreens, enhancing customer satisfaction and leading efficient team operations. Skilled in Microsoft Office and adept at multitasking, I excel in a customer-focused environment, significantly improving service quality and team performance. Expert in handling complaints and motivating teams, I embody patience and organizational prowess.
Overview
4
4
years of professional experience
Work History
Customer Service Shift Supervisor
Walgreens
03.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Coordinates shift schedules effectively, ensuring appropriate coverage during peak hours and maintaining customer satisfaction levels.
- Managed a team of customer service representatives, ensuring efficient shift operations and high-quality service.
- Ensured compliance with company policies and procedures, maintaining a safe and professional work environment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
Customer Service Cashier
Walgreens
02.2022 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer photo orders and accurately handled payment transactions.
- Used company's paging system to immediately contact specific personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
- Maintained knowledge of current promotions and sales events to better serve customers during checkout process.
Customer Service Cashier
Discount Drug Mart
09.2020 - 11.2021
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Utilized various software applications to process customer orders.
Education
High School Diploma -
Bay High School
Bay Village, OH06.2023
Skills
- Patience and composure
- Motivation and Encouragement
- Team Management
- Customer-focused mindset
- Multitasking and Organization
- Microsoft Office
- Phone and Email Etiquette
- Handling Complaints
- Goal Setting
Timeline
Customer Service Shift Supervisor
Walgreens
03.2023 - Current
Customer Service Cashier
Walgreens
02.2022 - 02.2023
Customer Service Cashier
Discount Drug Mart
09.2020 - 11.2021
High School Diploma -
Bay High School