Ayden Spears
New Orleans,LA
Summary
Dynamic hospitality professional with a proven track record at Umami Japanese Bistro, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through effective time management and adaptability during high-pressure situations. Skilled in multitasking and maintaining equipment, fostering a loyal customer base while ensuring seamless operations.
Overview
3
3
years of professional experience
Work History
Host
Umami Japanese Bistro
08.2024 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Wedding Server
Tchoupitoulas Plantation at Cedar Grove
02.2024 - 04.2024
- Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Demonstrated adaptability and quick thinking when faced with unexpected challenges, ensuring minimal disruption to the event schedule.
- Improved team efficiency through effective communication with colleagues during fast-paced wedding receptions.
- Set up banquet tables and chairs based on event requirements.
Barista
Chateau Cafe
08.2022 - 07.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
Timeline
Host
Umami Japanese Bistro
08.2024 - 05.2025
Wedding Server
Tchoupitoulas Plantation at Cedar Grove
02.2024 - 04.2024
Barista
Chateau Cafe
08.2022 - 07.2023
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