Ayesha Abdul
Summary
Motivated professional with extensive experience in administrative support, customer service, and hands-on care. Recognized for exceptional communication skills and meticulous attention to detail. Proven ability to excel in fast-paced environments while maintaining a positive attitude and strong work ethic.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Lenox Hill Radiology
Manhattan, New York
07.2025 - Current
- Greet and check in patients in a professional and courteous manner, ensuring a welcoming and efficient front-desk experience
- Answered phones and responded to patient inquiries, providing clear instructions for procedures and preparation requirements to enhance patient understanding.
- Accurately schedule, confirm, and reschedule imaging appointments (MRI, CT, X-ray, mammography, etc.) using RIS/PACS systems.
- Verify insurance eligibility, obtain prior authorizations, and collect necessary referrals or pre-certifications for radiology procedures.
- Maintain HIPAA compliance while handling sensitive patient information and medical records.
- Demonstrate knowledge of radiology terminology and procedures to effectively support both clinical staff and patients.
Home Health Aide
Sunray Home Care
Bronx, New York
08.2021 - 01.2026
- Monitored and documented patients' pulses, blood pressures, and respirations (TPRs) to ensure accurate health assessments.
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
- Delivered mental and emotional support to clients, fostering a positive and supportive environment for their overall well-being. by providing mental and emotional support.
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
- Maintained a clean, well-stocked home environment while managing errands, laundry, and weekly grocery shopping to support client comfort and well-being.
Physical Therapy Aide /Patient Care Representative
Motion Physical Therapy
Bronx, New York
05.2023 - 07.2024
- Monitored patients' progress during therapy sessions, documented changes or concerns, and communicated findings to supervising physical therapist or assistant.
- Assisted patients with mobility, facilitating safe transitions between therapy areas to enhance comfort and support treatment.
- Educated patients on exercises, treatment plans, and injury prevention techniques to promote understanding and adherence to recovery protocols.
- Set up therapy equipment to ensure readiness for patient use. This can include exercise machines, resistance bands, therapy balls, and other devices.
- Maintained cleanliness and organization of therapy area to support patient safety.
Home Health Aide
Elara Caring
Bronx, New York
07.2022 - 12.2022
- Delivered compassionate, hands-on personal care to enhance comfort and well-being of elderly, disabled, or chronically ill patients in their homes.
- Facilitated daily living activities, ensuring dignity and independence through assistance with bathing, grooming, dressing, toileting, and feeding.
- Prepared nutritious meals and adhered to dietary restrictions, providing medication reminders aligned with care plans to prioritize patient safety.
- Offered companionship and emotional support, promoting dignity and independence.
Education
Associate of Science - Health Sciences
New York City College of Technology
Brooklyn, NY05-2023
Skills
- Patient education
- Patient advocacy
- Communication skills
- Problem resolution
- Critical thinking
- Team collaboration
- Relationship building
Timeline
Patient Service Representative
Lenox Hill Radiology
07.2025 - Current
Physical Therapy Aide /Patient Care Representative
Motion Physical Therapy
05.2023 - 07.2024
Home Health Aide
Elara Caring
07.2022 - 12.2022
Home Health Aide
Sunray Home Care
08.2021 - 01.2026
Associate of Science - Health Sciences
New York City College of Technology