AYESHA KHAN
Brooklyn,NY
Summary
A dedicated and customer-focused professional and experienced spanning insurance, banking, payroll, and administrative roles. Demonstrated strong skills in client relationship management, compliance, record-keeping, and office support. Recognized for consistently delivering excellent service, maintaining high accuracy in financial transactions, and building long-lasting client trust. Fluent in multiple languages with additional experience in community volunteer teaching and freelance business support.
Overview
25
25
years of professional experience
Work History
Insurance Agent Assistant
Pearland Brokerage Inc.
Brooklyn, NY
01.2022 - 01.2024
- Welcomed and assisted clients with liability and comprehensive insurance policies, renewals, endorsements, and claims processing (including mv104 statements, pictures, videos, paperwork, police reports)
- Prepared policy documents and submitted to insurance companies’ online portal after verification, managed client calls, emails and maintained accurate records.
- Processed payments on-site, online and over the phone. Deposited in Bank
- Fostered strong client relationships, resulting in repeat business, referrals, and recognition from management for outstanding service.
Patient Care Assistant
Marks Home Care
Brooklyn, NY
01.2021 - 01.2024
- Supported patients with daily living activities, enhancing their comfort and overall well-being by delivering personalized care.
- Monitored and documented patient vital signs, ensuring timely interventions to improve health outcomes.
- Collaborated with healthcare teams to develop care plans, leading to increased patient satisfaction and trust.
- Evaluated individual patient progress and adapted care strategies, resulting in noticeable improvements in recovery time.
- Created a nurturing environment that significantly enhanced patients’ emotional well-being.
Teller
Western Union / MoneyGram
Brooklyn, NY
01.2007 - 01.2012
- Processed domestic and international money transfers efficiently and with a high level of accuracy.
- Cashed checks, managed bill payments, made deposits, issued money orders.
- Assisted customers with account inquiries while ensuring full compliance with financial regulations.
- Delivered excellent customer service, frequently receiving tips and recognition for ensuring client satisfaction.
Recruitment & Administrative Assistant
Independent Contract
Remote, NJ
01.2006 - 01.2009
- Scheduled recruiter–client meetings in Chamber of commerce and Sony Plaza New York.
- Created invoices managed and supported supervisor’s corporate training sessions.
- Managed client communications and maintained accurate records.
HR & Recruitment Assistant
Magner Center, Brooklyn College
Brooklyn, NY
01.2004 - 01.2007
- Supported recruiters with employee onboarding, records management, and compliance tracking.
- Coordinated schedules, assisted with recruitment processes, and managed confidential information securely. Promoted Job Fairs and events online to help students find jobs, assisted students in creating resumes.
- Contributed significantly to improving HR office efficiency by maintaining current records, systematically organizing documents, and consistently handling administrative duties without delay.
- Supported the team by managing documents efficiently and maintaining a well-structured work environment, which helped HR staff operate more effectively and improved overall office productivity.
Medical Office Administration
Community Medical Office
Brooklyn, NY
01.1999 - 01.2005
- Welcomed patients, scheduled appointments, maintained patient files.
- Managed full-cycle recruitment for medical assistants and receptionists, including interviewing, hiring, onboarding, and verifying employment records to support payroll compliance.
- Assisted physicians with patients’ documentation and insurance forms, supported office and employees.
- Providing compassionate service to patients.
- Helped doctors to get authorization with Medicaid, Medicare, and insurance companies.
Education
Bachelor of Science - Business Management & Finance
Brooklyn College
Skills
- Client Service Relationship Management Insurance/Banking Support Payroll & HR Compliance & Recruitment Support Office Administration Communication Proficient in MS Word, Excel, Outlook, PowerPoint, Photoshop Bilingual: English, Urdu, Punjabi
Websites
Languages
English
Full Professional
Timeline
Insurance Agent Assistant
Pearland Brokerage Inc.
01.2022 - 01.2024
Patient Care Assistant
Marks Home Care
01.2021 - 01.2024
Teller
Western Union / MoneyGram
01.2007 - 01.2012
Recruitment & Administrative Assistant
Independent Contract
01.2006 - 01.2009
HR & Recruitment Assistant
Magner Center, Brooklyn College
01.2004 - 01.2007
Medical Office Administration
Community Medical Office
01.1999 - 01.2005
Bachelor of Science - Business Management & Finance
Brooklyn College