Ayi kluse
Capitol heights,Maryland
Summary
Reliable Shift Supervisor bringing 3 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
District Of Colombia, DC
11.2020 - Current
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Collaborated with management to plan special events or promotions.
- Resolved customer complaints and reported issues to senior management.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Evaluated employee performance, delivering individualized feedback and praise.
- Prepared operations data to produce comprehensive reports to management.
Customer Service Representative
HOTEL 2 FEVRIER
LOME, LOME
12.2018 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Logistics Assistant
HKM TRANS
LOME, LOME
11.2017 - 10.2018
- Assisted in the development of transportation plans and strategies for shipments.
- Developed relationships with logistics providers to optimize shipping processes.
- Managed stock levels within warehouses using inventory control systems.
- Organized storage facilities according to established guidelines.
- Managed paperwork and necessary information required for client shipments.
Education
High School Diploma -
ESIG GLOBAL SUCESS
TOGO01-2017
Skills
- Report Generation
- Account updating
- Paperwork Processing
- Data Collection
- Complaint resolution
- Staff Development
- Inventory Control
- Supply Ordering
- Handling Customer Complaints
Languages
English
Professional
French
Native/ Bilingual
Timeline
Shift Supervisor
CVS Pharmacy
11.2020 - Current
Customer Service Representative
HOTEL 2 FEVRIER
12.2018 - 12.2019
Logistics Assistant
HKM TRANS
11.2017 - 10.2018
High School Diploma -
ESIG GLOBAL SUCESS