Ayianna Adams
Eureka,NV
Summary
Customer service-focused with strengths in billing accuracy, record keeping, and guest support. Proficient in time management, adaptability, and resolving issues quickly. Flexible thinking and adaptable even in stressful situations.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Eureka Gold Hotel LLC
Eureka, NV
08.2024 - Current
- Welcomed customers warmly and helped create positive first impressions.
- Addressed guest concerns and guided visitors to hotel services, enhancing their overall experience.
- Resolved customer complaints and issues promptly, ensuring adherence to established protocols and maintaining guest satisfaction.
- Processed guest payments, deposits, and billing details with accuracy.
- Monitored reception area to support safe, hazard-free environment for customers.
- Maintained office security by following safety procedures and controlling access through reception desk.
- Monitored visitor access control systems, including issuing identification badges.
- Entered customer information into computer systems to maintain accurate records.
- Ensured adherence to office procedures for efficient operations.
Education
High School Diploma -
Steptoe Valley High School
Ely, NV06-2024
Skills
- Payment handling
- Record keeping
- Customer service
- Conflict resolution
- Communication skills
- Customer interaction
- Phone etiquette
- Multi-tasking
- Time management
- Adaptability and flexibility
- Office security
- Problem solving
Timeline
Front Desk Receptionist
Eureka Gold Hotel LLC
08.2024 - Current
High School Diploma -
Steptoe Valley High School