Brittney Holguin
Bayonne,NJ
Summary
Dedicated professional with exceptional customer service skills and a track record of efficiently resolving inquiries. Proven ability to foster a welcoming environment and enhance team collaboration to improve member experiences. Experienced in multitasking while maintaining a positive demeanor in diverse situations. Strong computer skills complement customer service expertise.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
LA Fitness Sports Club
Bayonne, New Jersey
04.2025 - Current
- Greeted and assisted members with inquiries and service requests.
- Managed front desk operations and maintained a welcoming environment.
- Scheduled appointments and coordinated fitness classes for members.
- Processed membership registrations and updated member information efficiently.
- Handled phone calls, directing inquiries to appropriate departments promptly.
- Ensured cleanliness and organization of front desk area for optimal presentation.
- Provided information about club facilities, programs, and promotions to visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Lead Sales Associate
Venus Et Fleur
Manhattan, New York
08.2021 - 02.2025
- Led sales team in delivering exceptional customer service experiences.
- Trained and mentored new associates on product knowledge and sales techniques.
- Assisted customers in selecting floral arrangements for various occasions.
- Managed inventory levels to ensure optimal product availability and freshness.
- Coordinated visual merchandising to enhance store presentation and appeal.
- Developed strong relationships with clients to encourage repeat business.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Leasing Agent Assistant
Crystal Point
Jersey City, New Jersey
01.2019 - 05.2022
- Assisted clients in property tours and leasing inquiries.
- Coordinated tenant applications and background checks for approval.
- Managed lease agreements and documentation processes efficiently.
- Maintained accurate records using property management software systems.
- Supported marketing efforts through social media and online listings.
- Handled tenant communications regarding maintenance requests and issues.
- Assisted Leasing Agents in responding to tenant inquiries and complaints.
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Prepared monthly reports on vacancy rates, rental income, and other data related to leasing activity.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06-2016
Skills
- Front desk operations
- Payment handling
- Client relations
- Sales techniques
- Customer service
- Computer skills
- Microsoft Word
- Google drive
- Task prioritization
- Microsoft office
- Team leadership
Timeline
Front Desk Receptionist
LA Fitness Sports Club
04.2025 - Current
Lead Sales Associate
Venus Et Fleur
08.2021 - 02.2025
Leasing Agent Assistant
Crystal Point
01.2019 - 05.2022
High School Diploma -
Bayonne High School