Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kyara Torres

Gastonia,NC

Summary

Self-motivated professional highly experienced in guest services while handling multiple tasks at once while remaining positive and composed in all types of situations. Outgoing when greeting and communicating with others to maintain positive atmosphere. Offering great computer, customer service and collaboration skills.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

First Pediatric Care Center
Gastonia, NC
09.2022 - Current
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Greeted customers warmly and made them feel welcome.
  • Straightened up waiting room to maintain neat and organized space.
  • Assisted with scheduling appointments for patients.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Handled incoming and outgoing mail and packages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared documents for new patients, such as consent forms, questionnaires.
  • Ensured that all HIPAA guidelines were followed while handling confidential information.
  • Assisted with front office duties such as photocopying, faxing, scanning documents.
  • Provided support to nursing staff by helping them manage their workloads during peak hours.
  • Managed incoming and outgoing correspondence with other healthcare providers or offices regarding referrals or medical records requests.
  • Answered multi-line telephone system, transferred calls appropriately and took messages when necessary.
  • Verified patient insurance coverage prior to scheduled appointments.
  • Called insurance companies to verify coverage and benefits.
  • Provided information regarding services offered by the clinic.

Digital Shopper and Delivery Driver

Instacart
Gastonia, NC
11.2021 - 03.2024
  • Listened to customer needs to identify and recommend best products and services.
  • Completed pickup and shopping orders for customers within local area.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Asked store associates for help locating missing products.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Suggested comparable products to replace out-of-stock items.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Drive-Thru Cashier

Yamato Express
Gastonia, NC
01.2020 - 08.2022
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Handles POS transactions such as checks, cash, credit card purchases, and refunds.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Ensured compliance with all health regulations related to food handling practices.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Assisted in training new employees on restaurant procedures and policies.

Problem Solver

Amazon
Charlotte, NC
01.2022 - 07.2022
  • Quickly identified problems and solved them.
  • Handled the needs of up to 25 workers per shift, including working with boxes that needed fixing for workers to receive.
  • Provided excellent and professional service to ensure worker satisfaction.
  • Trained on Problem Solving roles in order to provide skilled back-up.
  • Provided each worker with exceptional service by listening to their concerns and answering their questions.

Education

High School Diploma -

Hunter Huss High School
Gastonia, NC

Some College (No Degree) -

Gaston College
Dallas, NC

Skills

  • Customer Service
  • Office Administration
  • Payment Handling
  • Food Service

Languages

Spanish
Professional

Timeline

Front Desk Receptionist

First Pediatric Care Center
09.2022 - Current

Problem Solver

Amazon
01.2022 - 07.2022

Digital Shopper and Delivery Driver

Instacart
11.2021 - 03.2024

Drive-Thru Cashier

Yamato Express
01.2020 - 08.2022

High School Diploma -

Hunter Huss High School

Some College (No Degree) -

Gaston College

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Kyara Torres