Ayanna Thompson
Newark
Summary
Highly motivated Retail Professional experienced in customer service, payment processing, and sales. Delivered exceptional support through strong work ethic, adaptability, and interpersonal skills. Focused on enhancing organizational success by effectively managing front-end operations and fostering teamwork.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Toll Collector
New Jersey Turnpike Authority
Secaucus
01.2024 - Current
- Collected tolls from drivers at New Jersey Turnpike with accuracy and efficiency.
- Operated electronic toll collection systems to ensure smooth transactions for motorists.
- Provided exceptional customer service by assisting drivers with inquiries and concerns.
- Maintained cleanliness and organization of toll booth area for a safe environment.
Clerk
Post Office
Chatham
12.2022 - Current
- Sorted the carriers' mail and packages for delivery.
Activities Coordinator
Daughter of Israel
West Orange
01.2022 - 07.2023
- Organized special events, ensuring smooth operation and participant enjoyment.
- Collaborated with staff to create a welcoming environment for all residents.
- Monitored progress of participants to track measurable data for plan of care goals.
Assistant Teacher
Institute of intriguing minds
Newark
05.2021 - 12.2022
- Collaborated with classroom teacher to develop and implement engaging lesson plans.
- Collaborated with other staff members to ensure student success.
- Facilitated small group learning activities to enhance student engagement.
- Oversaw small group activities to facilitate collaborative learning.
- Promoted positive behavior through tailored rewards and incentives.
Waitress
IHOP
Port St. Lucie
03.2020 - 04.2020
- Greeted customers warmly and presented menus to enhance dining experience.
- Assisted in seating guests efficiently, ensuring optimal table turnover.
- Answered questions about menu items, ingredients, and pricing.
- Answered questions about menu items, ingredients, and pricing to facilitate informed choices.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Cashier
Dollar General Store
Newark
08.2019 - 12.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Greeted customers and answered any questions they had about the stores products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted cash drawer at shift start to verify accuracy and ensure sufficient change for transactions.
Cashier
Wendys
Newark
04.2017 - 06.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register with accuracy, ensuring smooth and efficient payment processing.
- Processed customer transactions accurately and efficiently at a retail store.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided helpful recommendations.
Education
Cosmetology - Beauty Education
Empire Beauty School
Bloomfield, NJ 03.2024 - 09.2025
Newark Collegiate Academy
Newark, NJSkills
- Toll Collection
- Cash Handling
- Customer Satisfaction
- Customer support
- Problem resolution
- Relationship Building
- Communication skills
- Peer Relationships
- Reliability
Timeline
Cosmetology - Beauty Education
Empire Beauty School
03.2024 - 09.2025
Toll Collector
New Jersey Turnpike Authority
01.2024 - Current
Clerk
Post Office
12.2022 - Current
Activities Coordinator
Daughter of Israel
01.2022 - 07.2023
Assistant Teacher
Institute of intriguing minds
05.2021 - 12.2022
Waitress
IHOP
03.2020 - 04.2020
Cashier
Dollar General Store
08.2019 - 12.2019
Cashier
Wendys
04.2017 - 06.2019
Newark Collegiate Academy