Open To Work
Ayin Landa
Cypress
Summary
I am a fast learner dedicated to providing exceptional customer service and fostering strong relationships. Skilled in multitasking, I effectively assist clients through phone and email to resolve issues, ensuring their satisfaction and enhancing overall operational efficiency. I thrive on meeting new people and addressing their needs promptly to create positive experiences.
Overview
15
15
years of professional experience
Work History
Dispatcher
ProShip Logistics
Houston
03.2019 - Current
- Relayed information between drivers and recipients regarding ETA and potential delays, prioritizing work based on business demands.
- Provided daily delivery routes and proof of delivery to the sales team, ensuring timely completion of orders.
- Resolved order status inquiries from the sales team, converting incoming prospect calls into leads.
Office Assistant
Landa Welding Services
Houston
09.2016 - Current
- Processed invoices and payments using QuickBooks, ensuring accurate entry of checks.
- Developed spreadsheets for administrative tasks and maintained organization of office supplies and materials.
Accounts Receivable Clerk
GROUP 1 Automotive
Houston
01.2023 - 04.2026
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Provided frontline customer support through answering incoming calls and emails for product and service transactions.
- Cultivated strong customer relationships to encourage repeat business, achieving an average conversation rate of 48% from incoming calls.
- Managed accounts payable and receivable processes efficiently.
- Reviewed invoices for accuracy and compliance with company policies.
- Utilized accounting software to track financial transactions accurately.
- Maintained positive relationships with clients through effective communication.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Verified vendor invoices against purchase orders prior to processing payments.
- Prepared journal entries related to accounts payable and receivable activities.
- Maintained accurate records of all transactions relating to accounts receivable and payable activities.
- Performed month-end closing tasks such as reconciling accounts.
- Prepared monthly financial reports for management review and analysis.
- Generated weekly aging reports for management review.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Printing Specialist
CSDS Vinyl
Tomball
06.2017 - 12.2018
- Streamlined file and inventory organization for printing processes, enhancing accuracy and efficiency in packaging and restocking.
Restaurant Staff
Luby's
Cypress
10.2015 - 10.2016
- Delivered high levels of customer service by maintaining cleanliness and organization in customer and food preparation areas.
- Prepared food and packaged items for transport, ensuring a positive experience for guests.
Sales Associate
Coach Factory Outlet
Houston
11.2014 - 12.2015
- Delivered exceptional customer service by engaging patrons and addressing product inquiries while ensuring store presentation.
- Monitored inventory and coordinated product arrangement to enhance sales visibility.
Cook
Manny's Cafe
Houston
01.2011 - 06.2013
- Interacted pleasantly with customers to assist with orders and inquiries, ensuring a positive dining experience.
- Managed inventory and ensured food safety and quality standards were met.
- Prepared diverse menu items following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in inventory management and restocking of kitchen supplies as needed.
Education
Associate of Applied Science - Visual Communication - Graphic Design
Lonestar College- Cyfair
Cypress, TX05.2018
High School Diploma -
Assets Academy
Alvin, TX01.2010
Skills
Languages
Spanish
Native/ Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$25/hr - $50/hrTimeline
Accounts Receivable Clerk
GROUP 1 Automotive
01.2023 - 04.2026
Dispatcher
ProShip Logistics
03.2019 - Current
Printing Specialist
CSDS Vinyl
06.2017 - 12.2018
Office Assistant
Landa Welding Services
09.2016 - Current
Restaurant Staff
Luby's
10.2015 - 10.2016
Sales Associate
Coach Factory Outlet
11.2014 - 12.2015
Cook
Manny's Cafe
01.2011 - 06.2013
Associate of Applied Science - Visual Communication - Graphic Design
Lonestar College- Cyfair
High School Diploma -
Assets Academy