Ayinde Duckett
Philadelphia,PA
Summary
Customer-oriented professional with expertise in customer service and sales representation. Skilled in customer relations, conflict resolution, and product promotion, fostering strong relationships to enhance satisfaction and brand reputation. Previous contributions led to improved service delivery and elevated customer satisfaction ratings.
Overview
3
3
years of professional experience
Work History
Rental Sales Agent
Sixt Rental Car
Philadelphia, Pennsylvania
03.2025 - Current
- Processed rental agreements and efficiently handled payment transactions.
- Assisted customers with inquiries and guided vehicle selection.
- Educated customers on features and explained rental policies clearly.
- Managed customer feedback to enhance service quality and satisfaction.
- Greeted customers, ensuring excellent service throughout their experience.
- Addressed customer complaints promptly to uphold high satisfaction levels.
- Explained contracts and answered questions regarding rental agreements effectively.
Lead Sales Associate
VAULT 215
Philadelphia, USA
05.2023 - Current
- Delivered a welcoming environment by engaging with every customer to ensure a unique experience while building my clientele for repeat business.
- Adept at identifying customer needs and providing tailored solutions resulting in a 20% in overall store sales
- Maintained organization by completing physical inventory counts and reconciling discrepancies
Guest Experience Expert
W HOTELS
Philadelphia, USA
08.2024 - 02.2025
- Provide exceptional friendly customer service to guests, ensuring an outstanding experience from check-in to check-out
- Resolve guest complaints and issues quickly, professionally, and effectively to maintain guest satisfaction.
- Worked proactively with various hotel areas to support guests and maintain a professional, guest-first approach to ensure smooth operations.
- Assist in organizing events, including conferences, weddings, and special gatherings, ensuring a memorable experience for guest
Customer Experience Representative
ENTERPRISE RENT A CAR
Philadelphia, USA
03.2023 - 08.2024
- Provide superior customer service by effectively communicating rental terms, vehicle information, and optional products to enhance their experience.
- First point of contact; answering incoming calls to resolve customer inquiries, provide rate quotes along with, confirming reservations
- Multiple top finishes for best Customer Experience Representative in the Northeast region
- Initiated new ways to improve the overall customer experience as well as the teams satisfaction score by 15 points YTD
Education
High School -
Bishop Maginn HS
Albany, NYSkills
- Conflict resolution
- Customer relationship management
- Inventory oversight
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Time management
Timeline
Rental Sales Agent
Sixt Rental Car
03.2025 - Current
Guest Experience Expert
W HOTELS
08.2024 - 02.2025
Lead Sales Associate
VAULT 215
05.2023 - Current
Customer Experience Representative
ENTERPRISE RENT A CAR
03.2023 - 08.2024
High School -
Bishop Maginn HS