Ayinde Hurd
Detroit,MI
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
4
4
years of professional experience
2017
2017
years of post-secondary education
Work History
Shift Manager
Checkers
Detroit, MI
12.2022 - 10.2025
- Supervised shift operations to ensure efficient service delivery.
- Managed team schedules to optimize labor and coverage.
- Trained new employees on company policies and procedures.
- Enforced health and safety standards among staff and customers.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Coordinated with kitchen staff to streamline food preparation workflows.
Front Desk Receptionist
Red Roof
Knoxville, Tennessee
12.2021 - 03.2022
- Greeted guests warmly and checked them in efficiently.
- Managed phone inquiries and directed calls to appropriate staff.
- Scheduled appointments and coordinated meeting room usage.
- Processed guest payments and handled billing inquiries accurately.
- Maintained cleanliness and organization of the front desk area.
- Assisted guests with information about local attractions and services.
- Collaborated with housekeeping to ensure room readiness for guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled guest complaints with professionalism and empathy.
Education
Kingston College
Kingston, Skills
- Team leadership
- Customer service
- Health and safety
- Employee training
- Operations management
- Conflict resolution
- Workflow optimization
- Time management
- Effective communication
- Attention to detail
- Adaptability
- Decision making
- Staff training and onboarding
- Punctual and reliable
- Tech-Savvy
- Training and mentoring
Timeline
Shift Manager
Checkers
12.2022 - 10.2025
Front Desk Receptionist
Red Roof
12.2021 - 03.2022
Kingston College