Ayitey Adjin Armah
Romeoville,IL
Summary
Dynamic IT Technician with a proven track record, adept at troubleshooting and optimizing network performance. Skilled in hardware installation and remote support, I enhance user experience through effective problem-solving and collaboration. Committed to maintaining secure and efficient IT systems, I ensure minimal downtime and foster team competency.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
IT Technician
Baldwin University College, Ghana
Accra
02.2023 - 01.2026
- Troubleshot hardware and software issues, ensuring minimal downtime for university staff and students.
- Installed and configured network equipment, enhancing connectivity across the campus.
- Provided technical support for classroom technologies, improving user experience during lectures.
- Conducted routine system maintenance, ensuring optimal performance of IT infrastructure.
- Assisted in training new staff on IT systems and protocols, fostering team competency.
- Documented technical procedures and solutions to streamline future support efforts.
- Collaborated with departments to assess IT needs, implementing tailored solutions for diverse requirements.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
IT Technician
University of Ghana, Legon
Accra
01.2018 - 01.2022
- Diagnosed and resolved hardware and software issues for diverse university systems.
- Provided technical support for faculty, staff, and students in IT-related inquiries.
- Maintained and updated computer networks to ensure optimal performance and security.
- Assisted in configuring new devices and peripherals for university stakeholders.
- Basic Networking setup (LAN,Wi-Fi)
- Email & Printer Setup and Basic Cybersecurity Awareness
Education
Bachelor of Science - Science Laboratory Technology
Accra Technical University
Ghana 12-2019
Diploma - Science Laboratory Technology
Accra Technical University
Ghana11-2014
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- Wireless networking
- Application installations
- Mobile device management
- Operating system management
- Peripheral repair
- Problem-solving
- Technical troubleshooting
- Teamwork and collaboration
- Microsoft windows and office
Accomplishments
- Collaborated with team of 6 in the development of a robust computer management system or a Medical Laboratory.
Timeline
IT Technician
Baldwin University College, Ghana
02.2023 - 01.2026
IT Technician
University of Ghana, Legon
01.2018 - 01.2022
Bachelor of Science - Science Laboratory Technology
Accra Technical University
Diploma - Science Laboratory Technology
Accra Technical University