Ayla Kenner
Lusby,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Server
Mac's Tap and Tables
Leonardtown, MD
01.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Shift Leader
Crumbl Cookies
California, MD
07.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Retail Sales Associate
GameStop
California, MD
10.2023 - 01.2024
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
Front of House Employee
Panda Express
California, MD
07.2021 - 07.2021
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Provided take-out services to customers who preferred to dine offsite.
Education
Associate of Arts - Arts
College of Southern Maryland
La Plata, MD06-2024
High School Diploma -
St Peter's Lutheran College
Indooroopilly QLD 11-2020
Skills
- Exceptional customer service
- POS operation
- Sales Techniques
- Cash Handling
- Relationship Management
- Sales expertise
- Effective customer upselling
- Menu Memorization
- Guest Engagement
- Item promotion
References
References available upon request.
Timeline
Server
Mac's Tap and Tables
01.2024 - Current
Retail Sales Associate
GameStop
10.2023 - 01.2024
Shift Leader
Crumbl Cookies
07.2022 - Current
Front of House Employee
Panda Express
07.2021 - 07.2021
Associate of Arts - Arts
College of Southern Maryland
High School Diploma -
St Peter's Lutheran College