Ayla Lain
Timnath,CO
Summary
Reliable and detail-oriented individual with experience in customer-facing roles. Skilled in multitasking and fostering teamwork to enhance service efficiency. Committed to delivering exceptional customer experiences to drive satisfaction and loyalty.
Dedicated customer service professional with strong problem-solving and time management skills. Proven ability to adapt to customer needs while maintaining high standards of quality and service.
Overview
7
7
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Grand Junction, CO
02.2023 - 11.2023
- Prepared sandwiches according to customer specifications while ensuring quality and freshness.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted customers in selecting menu items, providing recommendations based on preferences.
- Operated cash register efficiently, processing transactions accurately and handling payments.
- Adapted quickly to changing customer demands during peak hours, maintaining service speed and quality.
- Increased speed of service through effective multitasking and time management skills.
Hotel Front Desk Clerk
Melrose Hotel
Grand Junction, CO
01.2017 - 06.2020
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments based on preferences and ensured accurate billing processes.
- Assisted in training new front desk staff, enhancing team performance and service quality.
- Developed and maintained positive relationships with guests to encourage repeat visits and referrals.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored security cameras to maintain safety and security of guests and hotel.
Education
High School Diploma -
Battle Born Youth Challenge Academy
Elko, NVNo Degree - EMT/EMS
Front Range Community College
Fort Collins, CO12-2026
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Multitasking and prioritizing
- Attention to detail
- Customer satisfaction focus
- Team leadership
- Complex Problem-solving
- Goal setting
Accomplishments
At the Quasi-Military school I attended, I was the first and last cadet to make the highest rank of Cadet Commander. I have even had some articles written about me based off that experience. I only mention this, because I was running daily life of 45 other cadets!
Languages
English
Timeline
Sandwich Artist
SUBWAY®Restaurants
02.2023 - 11.2023
Hotel Front Desk Clerk
Melrose Hotel
01.2017 - 06.2020
High School Diploma -
Battle Born Youth Challenge Academy
No Degree - EMT/EMS
Front Range Community College