Ayla Rivas
Summary
Dynamic Medical Assistant with experience at Clint Pediatrics, excelling in patient-focused care and clinical documentation. Proven ability to administer immunizations and manage medical records while maintaining professionalism. Bilingual in Spanish and English, I thrive in high-pressure environments, ensuring patient satisfaction and safety through effective communication and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Clint Pediatrics
05.2025 - 06.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, and organizino
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Administered injections to patient's between the ages of 4 months to 18 years old
Secretary
Socorro Iron & Metal LLC
02.2023 - 06.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- In charge of pre hiring process for truck drivers
- Maintained electronic filing systems and categorized documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Remote Costumer Service Representative
Alorica
02.2021 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Applied Science - Healthcare
Southwest University
El Paso, TX10-2025
High School Diploma -
San Elizario High School
San Elizario, TX07-2020
Skills
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic health records
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Sterilization techniques
- Equipment sterilization
- Fluent in Spanish and English
Certification
- CCMA - Certified Clinical Medical Assistant
- Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Clint Pediatrics
05.2025 - 06.2025
Secretary
Socorro Iron & Metal LLC
02.2023 - 06.2025
Remote Costumer Service Representative
Alorica
02.2021 - 04.2021
Associate of Applied Science - Healthcare
Southwest University
High School Diploma -
San Elizario High School
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