AYLA CARNEIRO SOUSA SANTOS

Pompano Beach,FL

Summary

Versatile administrative professional with a proven track record in customer service, financial transactions, and document management. Adept at utilizing QuickBooks and Excel, along with bilingual communication, to provide exceptional support and accuracy in a tax office environment.

Overview

years of professional experience

Certification

Work History

Administrative Assistant / Customer Service

IDRIVE MASTERY DBA FL TEST CENTER

01.2025 - Current

Managed administrative operations, including payments, spreadsheets, and customer records, ensuring smooth daily operations.
Delivered multilingual customer service, enhancing client satisfaction and communication.
Processed financial transactions with precision, contributing to overall financial accuracy.
Used Excel and QuickBooks for reporting and tracking.
Safeguarded sensitive documents by implementing secure filing systems.

Administrative Assistant - Law Office

Antônio Braz & Vânya Maia Advogados Associados

Recife/Pe, Brazil

07.2021 - 04.2022

Coordinated scheduling and calendar management for multiple executives, improving operational efficiency.
Supported client communication by addressing inquiries and providing timely updates to foster strong client relationships.
Prepared legal documents and managed confidential records to ensure compliance with regulations.
Maintained organized filing systems for documents and correspondence, enhancing retrieval speed and accuracy.

Education

High School Diploma -

Escola Estadual Barros Carvalho

Brazil

12-2019

Skills

Data entry and document organization
Customer service and support
Payment processing
Microsoft Excel and Word

QuickBooks proficiency
Attention to detail
Time management
Bilingual communication (Portuguese, English, Spanish)