DIANE KORTEKAAS
Grand Rapids
Summary
Dedicated administrative assistant with experience in customer service and office management. Recognized for effective communication and problem-solving skills, contributing to improved customer experiences and operational success. Ready to support organizational goals through meticulous attention to detail and multitasking capabilities.
Overview
10
10
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE
TAN, INC
Grand Rapids, MN
03.2025 - 08.2025
- Assisted in managing customer inquiries and resolving issues promptly.
- Maintained organized records and files, ensuring easy access to information.
- Supported administrative tasks, enhancing overall office efficiency.
RECEPTIONIST
H & R BLOCK TAX SERVICES
Grand Rapids, MN
12.2024 - 03.2025
- Managed front desk operations, greeting clients and directing inquiries efficiently.
- Scheduled appointments using H&R Block scheduling software to optimize client flow.
- Responded to client questions regarding tax services, providing accurate information and support.
- Maintained organized filing systems for client documents, ensuring easy retrieval and compliance.
- Processed client payments accurately and managed cash register transactions efficiently.
CUSTOMER SERVICE / CASHIER
SUPER ONE
GRAND RAPIDS, MN
02.2021 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Maintained accurate cash drawer balances through diligent reconciliation practices.
- Assisted in training new cashiers on operational procedures and system usage.
- Monitored compliance with company policies, ensuring a secure and friendly shopping environment.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
MANAGER / TEAM LEADER
WALGREENS
GRAND RAPIDS, MN
04.2015 - 12.2021
- Oversaw daily operations and ensured compliance with company policies and procedures.
- Developed training programs to enhance staff performance and promote professional growth.
- Analyzed sales data to optimize inventory management and improve product placement strategies.
- Implemented cost-saving initiatives that streamlined processes and reduced operational expenses.
- Fostered a customer-centric environment by enhancing service quality and resolving issues promptly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Associate of Applied Science - ADMINISTRATIVE ASSISTANT
NORTH COLLEGE
GRAND RAPIDS, MNSkills
- Organization
- Scheduling appointments
- File management
- Billing and invoicing
- Proofreading
- Meeting coordination
- Expense reporting
- Confidentiality
- Teamwork
- Multitasking and time management
- Fast learner
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer and client relations
- Verbal and written communication
- Customer relations and communications
- Decision-making
- Relationship building
- Office administration
- Microsoft office
- Writing and editing
- Data entry
- Self motivation
- Conflict resolution
- Interpersonal communication
- Complex Problem-solving
- Inventory control
- Adaptability
- Customer focus
Timeline
ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE
TAN, INC
03.2025 - 08.2025
RECEPTIONIST
H & R BLOCK TAX SERVICES
12.2024 - 03.2025
CUSTOMER SERVICE / CASHIER
SUPER ONE
02.2021 - 09.2024
MANAGER / TEAM LEADER
WALGREENS
04.2015 - 12.2021
Associate of Applied Science - ADMINISTRATIVE ASSISTANT
NORTH COLLEGE
Graduated North College with Highest Honors
Received an Associate of Applied Science degree from North College, Grand Rapids, MN, graduating with Highest Honors as a Non-Traditional Student