Yoselin Vargas

Queens,NY

Summary

Bilingual: Spanish (Native) & English (Advanced)Professional with extensive customer service and administrative experience in fast-paced environments. Effectively manages client communications, resolves concerns, and maintains meticulous records, ensuring high-quality, patient-centered service while supporting community health initiatives.

Work History

Administrative Assistant / Customer Service

Frank Construction Corp

Queens, New York

10.2025 - 01.2026

Coordinated client communications and service requests to enhance client satisfaction
Generated leads while maintaining accurate records to support sales efforts
Scheduled appointments and tracked orders
Provided professional customer service in a fast-paced environment
Managed customer inquiries via phone and email effectively.
Coordinated schedules and appointments for project managers and clients.
Processed paperwork for construction projects and permits accurately.
Maintained organized filing systems for confidential client information.
Assisted with billing and invoicing tasks to ensure timely payment processing.
Communicated with subcontractors to confirm project timelines and requirements.
Resolved customer complaints to improve customer retention and satisfaction.

Cashier & Customer Service Representative

The Food Emporium

Delivered high-quality customer service to a diverse customer base
Handled transactions accurately in a high-volume setting
Resolved customer concerns with professionalism and patience
Processed customer transactions efficiently through point-of-sale system.
Assisted customers with inquiries about products and store promotions.
Resolved customer complaints professionally to maintain a positive shopping environment.

Quality Control & Data Entry

Mint-X

Performed accurate data entry and maintained detailed records
Ensured quality standards and compliance
Supported operations in a fast-paced work environment
Completed day-to-day duties accurately and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Skills

Bilingual: Spanish & English
Customer Service
Client Relations
Data Entry
Microsoft Excel
Appointment Scheduling
Coordination
Attention to Detail

Organization
Multitasking
Cultural Sensitivity
Community Support
Communication
Interpersonal Skills
Client communication
Problem resolution

Timeline