Ayla Nataly Torres
Vineland,NJ
Summary
Bilingual client services expert with extensive experience in issue resolution and team collaboration. Consistently exceeds customer expectations and manages service processes effectively. Skilled in fostering positive relationships and ensuring client satisfaction in fast-paced environments. Committed to professional growth and representing company values.
Overview
12
12
years of professional experience
Work History
Service Advisor
RK Auto Group
Vineland, NJ
01.2022 - Current
- Served as primary customer liaison, addressing service needs and resolving issues promptly.
- Coordinated service schedules and estimated repair costs while providing regular updates.
- Delivered precise services with personalized attention, achieving high customer satisfaction ratings.
- Supported inquiries by offering detailed information regarding vehicles and services.
- Managed service order processing with accuracy in maintaining customer records.
- Efficiently resolved complaints to foster customer satisfaction and loyalty.
Server & Guest Service Associate
Martinos Trattoria & Pizzeria
Vineland, NJ
12.2017 - 05.2019
- Established strong customer relationships by addressing concerns and personalizing experiences to increase repeat business.
- Trained new staff on effective communication techniques and customer service standards, enhancing service consistency.
- Resolved guest complaints promptly with empathy and professionalism to ensure satisfaction.
Day Care Assistant
Millville Day Care Center
Millville, NJ
03.2014 - 01.2016
- Maintained daily communication with parents regarding student concerns and progress.
- Facilitated activities that encouraged engagement, collaboration, and social development.
Education
Bachelor of Arts - Psychology
Cumberland County College (Stockton University)
Galloway, NJ12-2020
Associate of Arts - Liberal Studies
Cumberland County College
Vineland, NJ05.2018
Skills
- Customer relationship management
- Bilingual communication in Spanish
- Conflict resolution
- Time management
- Team collaboration
- Microsoft Office proficiency
- Client onboarding
- Adaptability and analysis
Languages
Spanish
Native/ Bilingual
Timeline
Service Advisor
RK Auto Group
01.2022 - Current
Server & Guest Service Associate
Martinos Trattoria & Pizzeria
12.2017 - 05.2019
Day Care Assistant
Millville Day Care Center
03.2014 - 01.2016
Bachelor of Arts - Psychology
Cumberland County College (Stockton University)
Associate of Arts - Liberal Studies
Cumberland County College