Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayleen Ceniceros

El Paso,TX

Summary

Hard Working and passionate team player focused on delivering exceptional support for customers needs.

Overview

2
2
years of professional experience

Work History

Call Center Agent, Inbound Sales

Spectrum
07.2024 - 10.2024
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
  • Built strong rapport with customers, fostering loyalty and repeat business opportunities.
  • Efficiently managed a high volume of calls while maintaining composure under pressure.
  • Overcame objections using friendly, persuasive strategies.
  • Developed extensive knowledge of products and services to better assist customers.

Guest Service Representative

El Paso Water Parks
03.2023 - 07.2024
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.

Cashier

T&T Staffing
09.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Valle Verde Early College High School
El Paso, TX
06.2022

Skills

  • Financial Transactions
  • Payment Processing
  • Creative Solutions
  • Issue Resolution
  • Communicating with clients
  • Product Sales
  • Resolving Disputes
  • Computer Skills
  • Building rapport

Languages

Spanish
Native or Bilingual

Timeline

Call Center Agent, Inbound Sales

Spectrum
07.2024 - 10.2024

Guest Service Representative

El Paso Water Parks
03.2023 - 07.2024

Cashier

T&T Staffing
09.2022 - 12.2022

High School Diploma -

Valle Verde Early College High School
Ayleen Ceniceros