Ayleen Ceniceros
El Paso,TX
Summary
Hard Working and passionate team player focused on delivering exceptional support for customers needs.
Overview
2
2
years of professional experience
Work History
Call Center Agent, Inbound Sales
Spectrum
1359 Lomaland Dr El Paso, TX 79935
07.2024 - 10.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Overcame objections using friendly, persuasive strategies.
- Developed extensive knowledge of products and services to better assist customers.
Guest Service Representative
El Paso Water Parks
1225 Giles Rd
03.2023 - 07.2024
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
Cashier
T&T Staffing
3116 N Piedras St
09.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Valle Verde Early College High School
El Paso, TX06.2022
Skills
- Financial Transactions
- Payment Processing
- Creative Solutions
- Issue Resolution
- Communicating with clients
- Product Sales
- Resolving Disputes
- Computer Skills
- Building rapport
Languages
Spanish
Native or Bilingual
Timeline
Call Center Agent, Inbound Sales
Spectrum
07.2024 - 10.2024
Guest Service Representative
El Paso Water Parks
03.2023 - 07.2024
Cashier
T&T Staffing
09.2022 - 12.2022
High School Diploma -
Valle Verde Early College High School