Ayleen Leyva

40 Hours/Week Full-time
Non-federal/$38,000 per year

• Assisted customers with inquiries regarding card features and benefits.
• Reviewed and updated customer profiles to ensure data accuracy.
• Developed a comprehensive understanding of financial statements, enhancing opportunities to assess risk.
• Analyzed customer complaints to identify patterns and trends for resolution.
• Communicated with customers to gather information and clarify issues effectively.
• Created detailed records of each complaint, including contact information, description.

40 Hours/Week Full-time
Non-federal/$30,000 per year

• Resolved issues promptly while following company policies and procedures.
• Documented interactions in customer relationship management software accurately.
• Provided accurate information about products or services to customers.
• Maintained confidentiality of sensitive customer information at all times.
• Answered incoming customer calls promptly, providing courteous and professional service.