Criminal Justice Graduate
Ayleen Sosa Medina
Nordstrom
Salinas,CA
Summary
Bilingual Customer Service Representative experienced in problem-solving and training. Managed escalated calls and enhanced customer satisfaction through effective resolutions, while contributing to team success and sales growth through upselling and training new hires.
1
Language
5
Years of experience
Work History
Customer Service Representative
1 Year 1 Month- Oversaw transaction accuracy and utilized POS systems to facilitate efficient and effective checkout procedures.
- Collaborated with team members to maintain store presentation and inventory organization.
- Trained new hires on customer service protocols and company policies, fostering team cohesion.
- Managed escalated customer calls to deliver effective resolutions that aligned with company objectives.
- Enhanced sales growth through strategic upselling of products and services tailored to customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
Internship Student
4 Months- Conducted research to support geospatial data analysis and reporting.
- Assisted in developing and maintaining project documentation and technical reports.
- Engaged in regular training sessions to stay updated on industry trends and software advancements.
- Created visual presentations of geographic data for client meetings and stakeholder reviews.
Home Improvement Specialist
1 Year 10 Months- Assisted customers in selecting home improvement products and materials based on project needs.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Coordinated with vendors to maintain optimal stock levels of high-demand merchandise for seasonal promotions.
- Interviewed clients to determine remodeling needs, budget, and financing needs.
- Used a variety of hand and power tools to complete tasks.
Crew Team Member
1 Year 3 Months- Delivered exceptional customer service in high-volume fast-food environment.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
Education
Bachelor of Science - Criminal Justice
- Dean's Honor List Spring 2026
- Dean's Honor List Spring 2025
- Dean's Honor List Fall 2025
- Dean's Honor List Fall 2024
- Magna Cum Laude Graduate
High School Diploma
- Honor Roll Fall 2021
- Extracurricular Activities: Cheerleading 2019-2021
Skills
Bilingual speaker
Problem-solving
Critical thinking
Teamwork and collaboration
Interview techniques
Cash handling
Building trust and relationships
Strong work ethic
Relationship building
Financial management
Languages
Spanish
Native or Bilingual
Timeline
Internship Student
Geogentia
01.2026 - 05.2026
Customer Service Representative
Nordstrom
05.2025 - 06.2026
Home Improvement Specialist
Lowes
08.2022 - 06.2024
Crew Team Member
McDonald's
02.2021 - 05.2022
Sacramento State
Bachelor of Science from Criminal Justice
Alisal High School
High School Diploma