Kayla Urzua
San Antonio,Tx
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CentroMed Dental
San Antonio, Tx
07.2022 - Current
- Efficiently managed appointment scheduling and changes through phone communication.
- Managed the Dr's calendar effectively.
- Successfully handled patient registration and departure procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
Employee
QUICKTRIP (QT)
San Antonio, tx
04.2022 - 05.2022
- Demonstrated proficiency in managing multiple areas such as the register, kitchen, main floor, and outside responsibilities
- Consistently achieved high productivity levels through maintaining a quick work pace.
- Identified needs of customers promptly and efficiently.
Education
RDA License - Dental Assisting
Career & Technical Educational Center (CTEC)
San Antonio, TX05.2022
High School Diploma -
Douglas MacArthur High School
San Antonio, TX05.2022
Skills
- Bilingual speaker
- Professional while working with others
- Goal-oriented
- Coordination
- Customer Service
- Multi-Task Management
- Computer Proficiency
- Payment Processing
- Appointment Scheduling
- Insurance plan verification / knowledge
Certification
- RDA (Dental Assisting)
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
CentroMed Dental
07.2022 - Current
Employee
QUICKTRIP (QT)
04.2022 - 05.2022
RDA License - Dental Assisting
Career & Technical Educational Center (CTEC)
High School Diploma -
Douglas MacArthur High School
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