Aylem D Penuelas
Glendale,AZ
Summary
Having extensive experience in different areas of work, I consider myself a person with a fairly broad capacity for adaptation, with a positive attitude to new challenges, where I can offer solutions, critical thinking and even leadership in front of a work team. I am responsible with the assigned tasks, having the ability to follow instructions and quickly learn what my environment requires of me.
Overview
7
7
years of professional experience
Work History
Babysitter
AuPairCare Live-In Childcare
Portland, Denver, Phoenix, OR, CO, AZ
07.2021 - 02.2025
- Met and communicated regularly with parents to discuss children's activities and development.
- Ensured physical and social well-being of each child.
- Organized creative activities to develop children's physical, emotional and social growth.
- Monitored children's safety and well-being to prevent accidents and falls.
- Traveled with family to help with vacation activities and childcare.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Hostess Manager
Mexican Restaurants
Longmont , CO
10.2022 - 05.2023
- Analyzed sales data to determine which areas had the highest demand for tables and adjusted staffing accordingly.
- Distributed food to service staff for prompt delivery to customers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved problems or concerns to satisfaction of involved parties.
- Collaborated with managers from other departments to coordinate large parties or events.
- Organized promotional activities to increase customer traffic during slow periods.
- Answered telephone to provide dining information and take reservations.
- Managed inventory of supplies such as menus, condiments, linens.
- Maintained a clean and organized work environment for the hostesses at all times.
Customer Service Supervisor
OneLink BPO
Medellin , Colombia
03.2020 - 06.2021
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Physical Therapist Assistant
Lupines Foundation
Medellin , Colombia
05.2018 - 07.2019
- I work with populations of different ages, including older adults, orthopedic rehabilitation patients, and children with special needs in the pediatric area, such as those with Down syndrome, cerebral palsy, developmental delay, and autism.
- Developed home programs for patients to continue their rehabilitation at home.
- Scheduled appointments with patients based on availability and severity of injury.
- Observed patient progress over time and determined necessity of further treatment.
- Evaluated and documented patient progress, adjusting treatment plans as necessary to achieve optimal outcomes.
- Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
Education
Bachelor of Science - Physical Therapy
Fundacion Universitaria Maria Cano
Medellin, Colombia08-2019
High School Diploma -
Institucino Educativa Rural La Sierra
Puerto Nare, Colombia11-2014
Skills
- High Energy
- Teamwork and collaboration
- Excellent communication and active listening
- Managing frustration and problem-solving
- Emotional and physical development assessment
- Positive and professional
- Attention to detail
- Responsible decision-making
Languages
Spanish
Full Professional
English
Limited
Timeline
Hostess Manager
Mexican Restaurants
10.2022 - 05.2023
Babysitter
AuPairCare Live-In Childcare
07.2021 - 02.2025
Customer Service Supervisor
OneLink BPO
03.2020 - 06.2021
Physical Therapist Assistant
Lupines Foundation
05.2018 - 07.2019
Bachelor of Science - Physical Therapy
Fundacion Universitaria Maria Cano
High School Diploma -
Institucino Educativa Rural La Sierra
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